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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01329252 100 228d 33d 228d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329255 100 204d 14d 228d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329261 100 228d 33d 228d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329262 100 228d 33d 228d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01329263 100 193d 0d 228d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329264 100 226d 31d 228d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329268 100 227d 32d 228d Needs Action Coordinators Scheduled COMMUNITY MEMORIAL HOSPITAL Repair Healthcare Provider PC —
WO-01329269 100 227d 32d 228d Needs Action Coordinators Scheduled COMMUNITY MEMORIAL HOSPITAL Repair Healthcare Provider PC —
WO-01329270 100 198d 33d 228d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01329272 100 198d 33d 228d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01329273 100 228d 33d 228d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329280 100 221d 28d 228d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01329282 100 184d 1d 228d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01329283 100 226d 30d 228d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01329285 100 228d 33d 228d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329287 100 226d 31d 228d Needs Action Coordinators Assigned Sono Bello Inspection Healthcare Provider PSM —
WO-01329290 100 228d 33d 228d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329293 100 226d 31d 228d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01329295 100 228d 33d 228d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329296 100 228d 33d 228d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01329297 100 228d 33d 228d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329298 100 212d 21d 228d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01329299 100 217d 26d 228d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01329301 100 221d 28d 228d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01329488 100 184d 17d 227d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01329495 100 189d 0d 227d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329503 100 219d 25d 227d Needs Action Coordinators Reschedule EMSAR DEPOT Depot Healthcare Provider PSM Yes
WO-01329506 100 207d 18d 227d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01329507 100 184d 21d 227d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01329510 100 207d 18d 227d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01329516 100 186d 4d 227d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329520 100 186d 4d 227d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329521 100 227d 32d 227d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329529 100 213d 22d 227d Needs Action Coordinators Scheduled WINDSONG RADIOLOGY SUITE 100 Inspection Healthcare Provider PSM —
WO-01329543 100 189d 23d 227d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 —
WO-01329563 100 226d 31d 227d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PSM —
WO-01329576 100 211d 32d 227d Needs Action Dispatch L2 Screening MIDMARK Installation Healthcare Provider PC —
WO-01329586 100 226d 31d 227d Needs Action Coordinators Assigned BURTON MEDICAL Repair Healthcare Provider P3 —
WO-01329589 100 195d 27d 227d Needs Action Coordinators Reschedule Nufarm Repair Healthcare Provider P7 —
WO-01329591 100 184d — 227d Needs Action Dispatch L2 Review Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329600 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329601 100 217d 23d 227d Needs Action Coordinators Assigned HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329602 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329603 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329604 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329605 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329606 100 225d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329607 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329608 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329609 100 185d 1d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 209d