Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 210d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 198d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 189d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 183d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01223346 100 590d 307d 615d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223347 100 590d 307d 615d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223425 100 590d 307d 615d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223440 100 590d 307d 615d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223465 100 590d 307d 615d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223629 100 590d 306d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223632 100 590d 306d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223672 100 590d 306d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223678 100 590d 306d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223686 100 590d 306d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223690 100 590d 305d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226042 100 223d 299d 603d Needs Action Materials Awaiting Parts FERNO Parts Sale EMS PSM Parts Shipping Cust
WO-01226497 100 590d 295d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226617 100 590d 295d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226632 100 197d 148d 597d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01231645 100 413d 248d 594d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01231763 100 369d 180d 594d Needs Action Coordinators Reschedule GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01231777 100 369d 292d 594d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01231811 100 500d 292d 594d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01235796 100 215d 0d 593d Needs Action Billing Billing Correction Needed AMS HEALTH CLINIC, LLC Parts Sale Kiosk P4 Customer Schedule Yes
WO-01236554 100 337d 290d 590d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01236855 100 413d 289d 589d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01237960 100 516d 285d 583d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238190 100 516d 284d 583d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238362 100 516d 284d 582d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238363 100 516d 284d 582d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238608 100 211d 191d 581d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01239153 100 516d 271d 580d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01239274 100 516d 281d 579d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01239276 100 516d 280d 579d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01240079 100 202d — 575d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240083 100 202d — 575d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240084 100 196d 191d 575d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01240994 100 516d 275d 574d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241471 100 516d 276d 572d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241472 100 516d 276d 572d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241473 100 516d 276d 572d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01243080 100 195d 191d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01243427 100 211d 46d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Vendor —
WO-01243428 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243429 100 205d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243430 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243431 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243432 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243435 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243436 100 211d 103d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243437 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243438 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243440 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243442 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 200d
3 HIGI LLC 1,207 1,207 220d
4 GCX Medical 825 825 200d
5 CVS 515 515 246d
6 GE HEALTHCARE 489 489 218d
7 Oak Street Health 243 243 197d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 201d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 344d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 193d
15 HCA Urgent Care 62 62 208d