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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01297935 100 418d 131d 436d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01297955 100 402d 107d 436d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297968 100 402d 107d 436d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297971 100 402d 107d 436d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297973 100 418d 131d 436d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01297983 100 408d — 436d Needs Action Holding On Hold Coastal Family Health Center Virtual Tech Healthcare Provider P3 Parts Shipping —
WO-01297984 100 402d 107d 436d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298006 100 418d 131d 436d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298046 100 418d 130d 435d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298109 100 418d 130d 433d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298112 100 418d 130d 433d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298212 100 418d 130d 433d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298213 100 418d 130d 433d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298243 100 265d 0d 433d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01298314 100 382d 107d 432d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298326 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298330 100 253d 5d 432d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01298337 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298338 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298340 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298343 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298354 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298360 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298372 100 430d 127d 432d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298392 100 342d 70d 432d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298393 100 342d 70d 432d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298396 100 289d 102d 432d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298398 100 326d 101d 432d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298399 100 326d 101d 432d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298400 100 326d 101d 432d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298401 100 326d 101d 432d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298448 100 418d 129d 432d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298449 100 418d 119d 432d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298454 100 255d 115d 432d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Depot Animal Health PC Parts Shipping Yes
WO-01298638 100 257d 66d 431d Needs Action Coordinators Reschedule JFK UNIVERSITY MEDICAL CENTER EMS Repair EMS P7 Parts Backorder Yes
WO-01298693 100 296d 127d 431d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01298773 100 261d 76d 431d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01298901 100 403d — 430d Needs Action Field Work 05-Tech-Off-Site MAYSVILLE FIRE DEPARTMENT (KY) Preventive Maintenance EMS PSM —
WO-01298913 100 361d — 430d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298961 100 360d — 430d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298983 100 292d 127d 430d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01298987 100 278d 126d 430d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01299003 100 306d 0d 430d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01299036 100 418d 126d 430d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299037 100 418d 126d 430d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299065 100 416d — 429d Needs Action Holding On Hold THOR Support Healthcare Provider PC —
WO-01299084 100 360d — 429d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01299147 100 418d 126d 429d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299152 100 418d 126d 429d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299155 100 418d 125d 429d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d