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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 251d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338076 100 269d 17d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338082 100 277d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338084 100 247d — 281d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338088 100 277d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338104 100 276d 21d 281d Needs Action Holding On Hold HIGI LLC Repair/PM Kiosk P4 Yes
WO-01338155 100 276d 22d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338165 100 252d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338168 100 252d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338170 100 252d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338171 100 252d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338172 100 252d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338173 100 252d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338205 100 252d 22d 280d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338208 100 252d 22d 280d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338241 100 248d 4d 280d Needs Action Holding On Hold VMG Orange Veterinary Clinic LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338269 100 254d 10d 280d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01338883 100 252d 4d 275d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01338912 100 247d — 275d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01338991 100 256d 8d 275d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339202 100 274d 20d 274d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong —
WO-01339265 100 270d 18d 274d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339274 100 252d 4d 274d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339402 100 254d — 274d Needs Action Holding 07e-Partial Project MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01339513 100 247d — 273d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01339515 100 252d 4d 273d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339518 100 252d 4d 273d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339728 100 266d 14d 270d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01339751 100 256d 7d 270d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339771 100 252d 4d 270d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339890 100 265d 13d 270d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339891 100 265d 13d 270d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339892 100 265d 13d 270d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339893 100 265d 13d 270d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339895 100 265d 13d 270d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339896 100 265d 13d 270d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339986 100 252d 4d 269d Needs Action Holding On Hold Lamprey Healthcare Inspection Healthcare Provider PSM —
WO-01340011 100 259d 16d 269d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01340031 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340036 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340040 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340044 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340052 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340058 100 261d 17d 269d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01340062 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340063 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340068 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340072 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340073 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340075 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340078 100 262d 11d 269d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d