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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 181d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350913 100 179d — 187d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350920 100 184d 3d 187d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350924 100 184d 3d 187d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350926 100 184d 6d 187d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech - Depot Healthcare Provider PC Yes
WO-01351048 100 181d 6d 187d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01351079 100 180d — 186d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351080 100 180d 3d 186d Needs Action Holding On Hold IR Centers and Greater Boston Urology Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351081 100 180d — 186d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351087 100 180d 3d 186d Needs Action Holding On Hold Pine Valley Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351090 100 180d 3d 186d Needs Action Holding On Hold Pine Valley Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351100 100 180d 3d 186d Needs Action Holding On Hold The Cigna Group Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351114 100 179d — 186d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351276 100 179d — 186d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01351317 100 179d 1d 185d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01351343 100 179d — 185d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351366 100 181d 5d 185d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351383 100 182d 3d 185d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01351387 100 181d 5d 185d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01351398 100 179d 3d 185d Needs Action Holding On Hold Care Vet Virtual Tech - Depot Animal Health PSM Yes
WO-01351522 100 179d — 185d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01351686 100 179d — 184d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351687 100 179d — 184d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351699 100 184d 3d 184d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351747 100 181d 2d 182d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351750 100 182d 3d 182d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351753 100 181d 3d 182d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351773 100 181d 3d 182d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351872 100 180d 2d 181d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Repair FCO PC —
WO-01352267 100 181d 2d 181d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Repair FCO PC —
WO-01352322 100 181d 2d 181d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01352349 100 180d 2d 180d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech Healthcare Provider PC —
WO-01352489 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352492 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352495 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352498 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352499 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352500 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352501 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352503 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352504 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352507 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352509 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352512 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352513 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352515 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352517 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352518 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352520 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352522 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352524 100 180d 1d 180d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 198d
3 HIGI LLC 1,207 1,207 218d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 216d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 199d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 342d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d