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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 251d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350913 100 247d — 255d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350920 100 252d 3d 255d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350924 100 252d 3d 255d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350926 100 252d 6d 255d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech - Depot Healthcare Provider PC Yes
WO-01351048 100 249d 6d 254d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01351079 100 247d — 254d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351080 100 248d 3d 254d Needs Action Holding On Hold IR Centers and Greater Boston Urology Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351081 100 247d — 254d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351087 100 248d 3d 254d Needs Action Holding On Hold Pine Valley Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351090 100 248d 3d 254d Needs Action Holding On Hold Pine Valley Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351100 100 248d 3d 254d Needs Action Holding On Hold The Cigna Group Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351114 100 247d — 254d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351276 100 247d — 253d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01351317 100 247d 1d 253d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01351343 100 247d — 253d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351366 100 249d 5d 253d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351383 100 249d 3d 253d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01351387 100 248d 5d 253d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01351398 100 247d 3d 253d Needs Action Holding On Hold Care Vet Virtual Tech - Depot Animal Health PSM Yes
WO-01351522 100 247d — 252d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01351686 100 247d — 252d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351687 100 247d — 252d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351699 100 252d 3d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351747 100 248d 2d 249d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351750 100 249d 3d 249d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351753 100 249d 3d 249d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351773 100 249d 3d 249d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351872 100 247d 2d 249d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Repair FCO PC —
WO-01352267 100 248d 2d 248d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Repair FCO PC —
WO-01352322 100 248d 2d 248d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01352349 100 248d 2d 248d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech Healthcare Provider PC —
WO-01352489 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352492 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352495 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352498 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352499 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352500 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352501 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352503 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352504 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352507 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352509 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352512 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352513 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352515 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352517 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352518 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352520 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352522 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352524 100 247d 1d 247d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 266d
3 HIGI LLC 1,207 1,207 286d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 280d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 410d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 273d