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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 181d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349336 100 193d 12d 194d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC Parts Wrong —
WO-01349384 100 193d 12d 194d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech Healthcare Provider PC —
WO-01349529 100 193d 11d 194d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC Customer Schedule —
WO-01349548 100 179d 0d 193d Needs Action Holding On Hold YesCare Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349549 100 179d 0d 193d Needs Action Holding On Hold YesCare Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349624 100 191d 11d 193d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC Vendor —
WO-01349684 100 191d 10d 193d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01349770 100 181d 10d 193d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC —
WO-01349780 100 191d 10d 193d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349787 100 192d 10d 193d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349791 100 193d 10d 193d Needs Action Holding On Hold Chewy Virtual Tech Animal Health PC Billing —
WO-01349794 100 187d 10d 193d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349800 100 191d 10d 192d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349801 100 182d 10d 192d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01349803 100 186d 10d 192d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349827 100 179d — 192d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01349842 100 191d 10d 192d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349844 100 191d 10d 192d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349847 100 191d 10d 192d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349851 100 187d 10d 192d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349936 100 191d 10d 192d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech Healthcare Provider PC —
WO-01350165 100 187d 7d 192d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01350186 100 179d 0d 192d Needs Action Holding On Hold United Vein and Vascular Centers Depot Healthcare Provider P3 Parts Shipping Yes
WO-01350187 100 188d 9d 192d Needs Action Holding On Hold United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Vendor —
WO-01350493 100 179d — 189d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Yes
WO-01350509 100 188d 8d 188d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01350521 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350585 100 180d 2d 188d Needs Action Holding On Hold Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350635 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350637 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350638 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350640 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350642 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350643 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350646 100 179d — 188d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350663 100 184d 4d 188d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350665 100 184d 4d 188d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350666 100 184d 4d 188d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350667 100 184d 4d 188d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350668 100 184d 4d 188d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350669 100 184d 4d 188d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350671 100 184d 4d 188d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350854 100 180d 6d 187d Needs Action Holding On Hold Modern Animal Hospital Virtual Tech - Depot Animal Health PC Yes
WO-01350856 100 179d 0d 187d Needs Action Holding On Hold Thundermist Health Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01350862 100 187d 7d 187d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350885 100 184d 3d 187d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350892 100 184d 3d 187d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350900 100 184d 3d 187d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350903 100 184d 3d 187d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350909 100 179d — 187d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 198d
3 HIGI LLC 1,207 1,207 218d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 216d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 199d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 342d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d