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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 251d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349336 100 261d 12d 262d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC Parts Wrong —
WO-01349384 100 261d 12d 262d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech Healthcare Provider PC —
WO-01349529 100 261d 11d 261d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC Customer Schedule —
WO-01349548 100 247d 0d 261d Needs Action Holding On Hold YesCare Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349549 100 247d 0d 261d Needs Action Holding On Hold YesCare Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349624 100 259d 11d 261d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC Vendor —
WO-01349684 100 259d 10d 261d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01349770 100 248d 10d 260d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC —
WO-01349780 100 259d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349787 100 260d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349791 100 260d 10d 260d Needs Action Holding On Hold Chewy Virtual Tech Animal Health PC Billing —
WO-01349794 100 255d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349800 100 259d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349801 100 249d 10d 260d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01349803 100 254d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349827 100 247d — 260d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01349842 100 259d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349844 100 259d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349847 100 259d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349851 100 255d 10d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349936 100 259d 10d 260d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech Healthcare Provider PC —
WO-01350165 100 255d 7d 259d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01350186 100 247d 0d 259d Needs Action Holding On Hold United Vein and Vascular Centers Depot Healthcare Provider P3 Parts Shipping Yes
WO-01350187 100 256d 9d 259d Needs Action Holding On Hold United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Vendor —
WO-01350493 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Yes
WO-01350509 100 256d 8d 256d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01350521 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350585 100 248d 2d 256d Needs Action Holding On Hold Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350635 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350637 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350638 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350640 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350642 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350643 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350646 100 247d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350663 100 252d 4d 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350665 100 252d 4d 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350666 100 252d 4d 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350667 100 252d 4d 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350668 100 252d 4d 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350669 100 252d 4d 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350671 100 252d 4d 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350854 100 248d 6d 255d Needs Action Holding On Hold Modern Animal Hospital Virtual Tech - Depot Animal Health PC Yes
WO-01350856 100 247d 0d 255d Needs Action Holding On Hold Thundermist Health Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01350862 100 255d 7d 255d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350885 100 252d 3d 255d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350892 100 252d 3d 255d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350900 100 252d 3d 255d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350903 100 252d 3d 255d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350909 100 247d — 255d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 266d
3 HIGI LLC 1,207 1,207 286d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 280d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 273d