Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01297935 100 419d 131d 437d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01297955 100 403d 107d 437d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297968 100 403d 107d 437d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297971 100 403d 107d 437d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297973 100 419d 131d 437d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01297983 100 409d — 437d Needs Action Holding On Hold Coastal Family Health Center Virtual Tech Healthcare Provider P3 Parts Shipping —
WO-01297984 100 403d 107d 437d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298006 100 419d 131d 437d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298046 100 419d 130d 436d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298109 100 419d 130d 434d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298112 100 419d 130d 434d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298212 100 419d 130d 434d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298213 100 419d 130d 434d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298243 100 266d 0d 434d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01298314 100 383d 107d 433d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298326 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298330 100 254d 5d 433d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01298337 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298338 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298340 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298343 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298354 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298360 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298372 100 431d 127d 433d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298392 100 343d 70d 433d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298393 100 343d 70d 433d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298396 100 290d 102d 433d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298398 100 327d 101d 433d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298399 100 327d 101d 433d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298400 100 327d 101d 433d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298401 100 327d 101d 433d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298448 100 419d 129d 433d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298449 100 419d 119d 433d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298454 100 255d 115d 433d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Depot Animal Health PC Parts Shipping Yes
WO-01298638 100 258d 66d 432d Needs Action Coordinators Reschedule JFK UNIVERSITY MEDICAL CENTER EMS Repair EMS P7 Parts Backorder Yes
WO-01298693 100 297d 127d 432d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01298773 100 261d 76d 432d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01298901 100 403d — 431d Needs Action Field Work 05-Tech-Off-Site MAYSVILLE FIRE DEPARTMENT (KY) Preventive Maintenance EMS PSM —
WO-01298913 100 362d — 431d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298961 100 361d — 431d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298983 100 293d 127d 431d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01298987 100 279d 126d 431d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01299003 100 307d 0d 431d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01299036 100 419d 126d 431d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299037 100 419d 126d 431d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299065 100 417d — 430d Needs Action Holding On Hold THOR Support Healthcare Provider PC —
WO-01299084 100 361d — 430d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01299147 100 419d 126d 430d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299152 100 419d 126d 430d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299155 100 419d 125d 430d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d