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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 210d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01297935 100 352d 131d 370d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01297955 100 336d 107d 370d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297968 100 336d 107d 370d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297971 100 336d 107d 370d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297973 100 352d 131d 370d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01297983 100 342d — 370d Needs Action Holding On Hold Coastal Family Health Center Virtual Tech Healthcare Provider P3 Parts Shipping —
WO-01297984 100 336d 107d 370d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298006 100 352d 131d 370d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298046 100 352d 130d 369d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298109 100 352d 130d 367d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298112 100 352d 130d 367d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298212 100 352d 130d 367d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298213 100 352d 130d 367d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298243 100 199d 0d 367d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01298314 100 316d 107d 366d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298326 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298330 100 187d 5d 366d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01298337 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298338 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298340 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298343 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298354 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298360 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298372 100 364d 127d 366d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Yes
WO-01298392 100 276d 70d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298393 100 276d 70d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298396 100 223d 102d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298398 100 260d 101d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298399 100 260d 101d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298400 100 260d 101d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298401 100 260d 101d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01298448 100 352d 129d 366d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298449 100 352d 119d 366d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01298454 100 188d 115d 366d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Depot Animal Health PC Parts Shipping Yes
WO-01298638 100 191d 66d 365d Needs Action Coordinators Reschedule JFK UNIVERSITY MEDICAL CENTER EMS Repair EMS P7 Parts Backorder Yes
WO-01298693 100 230d 127d 365d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01298773 100 194d 76d 365d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01298901 100 336d — 364d Needs Action Field Work 05-Tech-Off-Site MAYSVILLE FIRE DEPARTMENT (KY) Preventive Maintenance EMS PSM —
WO-01298913 100 294d — 364d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298961 100 294d — 364d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298983 100 225d 127d 364d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01298987 100 212d 126d 364d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01299003 100 240d 0d 364d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01299036 100 352d 126d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299037 100 352d 126d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299065 100 350d — 363d Needs Action Holding On Hold THOR Support Healthcare Provider PC —
WO-01299084 100 294d — 363d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01299147 100 352d 126d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299152 100 352d 126d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299155 100 352d 125d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d