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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01329612 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329613 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329614 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329615 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329616 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329617 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329618 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329619 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329639 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329641 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329642 100 265d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329643 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329644 100 252d 9d 294d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329645 100 253d 3d 294d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329646 100 253d 3d 294d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329647 100 253d 3d 294d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329629 100 278d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329632 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329634 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329636 100 252d 10d 294d Needs Action Coordinators Assigned HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329637 100 286d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329648 100 253d 5d 294d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329649 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329651 100 252d 3d 294d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329652 100 264d 10d 294d Needs Action Coordinators Ready for Scheduling HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329653 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329654 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329657 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329658 100 286d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329659 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329660 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329661 100 251d 26d 294d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329667 100 252d 2d 294d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329668 100 252d 2d 294d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329669 100 252d 2d 294d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329670 100 252d 2d 294d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329678 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329679 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329680 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329684 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329686 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329687 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329688 100 264d 28d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329689 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329690 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329691 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329692 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329693 100 293d 31d 294d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01333053 100 253d 0d 293d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01333056 100 251d 6d 293d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Vendor Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d