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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01329261 100 295d 33d 295d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329262 100 295d 33d 295d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01329263 100 260d 0d 295d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329264 100 293d 31d 295d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329268 100 294d 32d 295d Needs Action Coordinators Scheduled COMMUNITY MEMORIAL HOSPITAL Repair Healthcare Provider PC —
WO-01329269 100 294d 32d 295d Needs Action Coordinators Scheduled COMMUNITY MEMORIAL HOSPITAL Repair Healthcare Provider PC —
WO-01329270 100 265d 33d 295d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01329272 100 265d 33d 295d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01329273 100 295d 33d 295d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329280 100 288d 28d 295d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01329282 100 251d 1d 295d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01329283 100 292d 30d 295d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01329285 100 295d 33d 295d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329287 100 293d 31d 295d Needs Action Coordinators Assigned Sono Bello Inspection Healthcare Provider PSM —
WO-01329290 100 295d 33d 295d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329293 100 293d 31d 295d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01329295 100 295d 33d 295d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329296 100 295d 33d 295d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01329297 100 295d 33d 295d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329298 100 279d 21d 295d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01329299 100 284d 26d 295d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01329301 100 288d 28d 295d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01329488 100 250d 17d 294d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01329495 100 255d 0d 294d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329503 100 285d 25d 294d Needs Action Coordinators Reschedule EMSAR DEPOT Depot Healthcare Provider PSM Yes
WO-01329506 100 274d 18d 294d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01329507 100 251d 21d 294d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01329510 100 274d 18d 294d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01329516 100 253d 4d 294d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329520 100 253d 4d 294d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329521 100 294d 32d 294d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329529 100 279d 22d 294d Needs Action Coordinators Scheduled WINDSONG RADIOLOGY SUITE 100 Inspection Healthcare Provider PSM —
WO-01329543 100 256d 23d 294d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 —
WO-01329563 100 293d 31d 294d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PSM —
WO-01329576 100 277d 32d 294d Needs Action Dispatch L2 Screening MIDMARK Installation Healthcare Provider PC —
WO-01329586 100 293d 31d 294d Needs Action Coordinators Assigned BURTON MEDICAL Repair Healthcare Provider P3 —
WO-01329589 100 261d 27d 294d Needs Action Coordinators Reschedule Nufarm Repair Healthcare Provider P7 —
WO-01329591 100 251d — 293d Needs Action Dispatch L2 Review Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329600 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329601 100 283d 23d 293d Needs Action Coordinators Assigned HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329602 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329603 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329604 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329605 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329606 100 292d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329607 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329608 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329609 100 251d 1d 293d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329610 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329611 100 293d 31d 293d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d