Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 210d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 198d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 189d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 183d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01243602 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243603 100 211d 136d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243604 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243605 100 186d 0d 566d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243607 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243610 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243611 100 211d 21d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243612 100 211d 21d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243613 100 211d 21d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243614 100 211d 21d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243618 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243619 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243620 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244259 100 195d 17d 562d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01244306 100 516d 270d 562d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01244651 100 516d 269d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01244756 100 194d 191d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244758 100 194d 191d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244773 100 223d 259d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244780 100 216d 191d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244789 100 216d 197d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244800 100 194d 107d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244803 100 203d 114d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244809 100 197d 191d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244816 100 216d 122d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244841 100 209d 191d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244858 100 203d 58d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244867 100 194d 269d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244875 100 204d 208d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244910 100 197d 191d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244913 100 194d 191d 561d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244926 100 200d 235d 561d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244930 100 191d 9d 561d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01245745 100 516d 267d 559d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246032 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246041 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246042 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246043 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246044 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246046 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246053 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246055 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246057 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246061 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246065 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246073 100 246d 156d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01246082 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246083 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246088 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246089 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 200d
5 CVS 515 515 246d
6 GE HEALTHCARE 489 489 218d
7 Oak Street Health 243 243 197d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 201d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 344d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 193d
15 HCA Urgent Care 62 62 208d