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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01326771 100 300d 47d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326772 100 300d 47d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326774 100 271d 45d 314d Needs Action Field Work Tech Off Site GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01326776 100 271d 44d 314d Needs Action Field Work Tech Off Site GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01326792 100 260d 0d 314d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01326793 100 257d 0d 314d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01326814 100 259d 8d 314d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01326816 100 285d 36d 314d Needs Action Holding On Hold HCA Urgent Care Depot Healthcare Provider PSM Parts Shipping Yes
WO-01326822 100 300d 47d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326826 100 250d 31d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326827 100 251d 47d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326830 100 251d 45d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326832 100 251d 45d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326833 100 251d 21d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326836 100 300d 47d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326837 100 286d 42d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326838 100 300d 47d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326840 100 300d 47d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326845 100 284d 24d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326864 100 292d 46d 314d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01326872 100 272d 39d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01326873 100 272d 39d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01326874 100 272d 39d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01326935 100 258d 7d 314d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01326950 100 277d 46d 314d Needs Action Dispatch L2 Screening MIDMARK Installation Healthcare Provider PC —
WO-01326969 100 258d 0d 313d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01326975 100 252d 46d 313d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01326979 100 253d 36d 313d Needs Action Materials Awaiting Parts COTTAGE HOSE AMBULANCE CORP Repair EMS P7 Parts Wrong Cust
WO-01326981 100 313d 46d 313d Needs Action Coordinators Assigned Vera Whole Health Inspection Healthcare Provider PSM —
WO-01326994 100 258d 6d 313d Needs Action Coordinators Scheduled PHMC - Public Health Management Corporation Inspection Healthcare Provider PSM —
WO-01326999 100 301d 46d 313d Needs Action Coordinators Assigned MT. VERNON FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01327000 100 301d 46d 313d Needs Action Coordinators Assigned MT. VERNON FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01327002 100 250d 3d 313d Needs Action Field Work Tech On Site AMBULATORY SURGERY CENTER Calibration Healthcare Provider PSM —
WO-01327006 100 302d 38d 313d Needs Action Coordinators Scheduled CATARACT CENTER - ADIRONDACKS Calibration Healthcare Provider PSM —
WO-01327038 100 260d 0d 313d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327041 100 255d 0d 313d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327047 100 256d 4d 313d Needs Action Coordinators Scheduled MIDMARK Installation Healthcare Provider PC —
WO-01327057 100 293d 36d 313d Needs Action Materials Awaiting Parts - Customer BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01327075 100 272d 45d 313d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01327098 100 292d 45d 313d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC —
WO-01327101 100 292d 45d 313d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01327102 100 280d 0d 313d Needs Action Billing Ready to Bill HIGI LLC Installation Kiosk PC Parts Wrong Yes
WO-01327120 100 256d 20d 313d Needs Action Coordinators Scheduled ANDERSON COUNTY DEPARTMENT OF PUBLIC SAFETY Preventive Maintenance EMS PSM —
WO-01327121 100 253d 45d 313d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01327125 100 307d 42d 313d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01327126 100 259d 10d 313d Needs Action Coordinators Reschedule VillageMD Inspection Healthcare Provider PSM —
WO-01327128 100 266d 12d 313d Needs Action Holding On Hold Wuliger Wellness Center Inspection Healthcare Provider PSM —
WO-01327129 100 251d 2d 313d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01327137 100 250d 3d 313d Needs Action Field Work Tech Off Site LORETTO Calibration Healthcare Provider PSM —
WO-01327144 100 271d 0d 312d Needs Action Billing Billing Review THOR Support Healthcare Provider PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d