Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01330478 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330479 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330480 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330481 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330483 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330484 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330485 100 193d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330486 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330487 100 193d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330488 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330491 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330492 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330494 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330495 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330496 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330497 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330508 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330509 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330510 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330511 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330512 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330513 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330517 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330498 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330499 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330500 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330501 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330502 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330503 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330504 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330505 100 208d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330506 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330507 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330518 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330519 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330520 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330521 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330522 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330523 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330524 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330525 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330526 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330527 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330528 100 193d — 222d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01330529 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330530 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330531 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330532 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330535 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330536 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d