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Open work orders compared against completed WO benchmarks — identify aging risk before it impacts your metrics

Total Open WOs

12,104

Median Open Age

306d

Completed median: 10d

Critical (> P90)

12,104

Past 53d — 100%

High Risk (> P75)

Past 26d — 0%

Elevated (> P50)

Past 10d — 0%

Normal (≤ P50)

P75 Benchmark

26d

From 107,591 completed WOs

Where Are Open WOs Stuck?

Current Stage	Open WOs	Median Age	Mean Age	Max Age	Critical
Coordinators	4,806	329d	432d	1,026d	4,806
Holding	3,712	344d	400d	1,028d	3,712
Dispatch	2,762	267d	284d	627d	2,762
Billing	401	292d	313d	763d	401
Material Management	283	271d	292d	672d	283
Field Work	140	284d	315d	634d	140

P50 (10d)

P75 (26d)

P90 (53d)

12,104 open work orders

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WO #	Age ↓	Risk	Stage	Status	Account	Type	Parts	Created
WO-01351078	258d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2026-02-11
WO-01351079	258d	Critical	Holding	07e-Partial Project	PHILIPS HEALTHCARE	FCO	—	2026-02-11
WO-01351080	258d	Critical	Holding	On Hold	IR Centers and Greater Boston Urology	Depot	Yes	2026-02-11
WO-01351081	258d	Critical	Holding	07e-Partial Project	PHILIPS HEALTHCARE	FCO	—	2026-02-11
WO-01351082	258d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (VPD)	Overhaul	—	2026-02-11
WO-01351084	258d	Critical	Material Management	Awaiting Parts	GE HEALTHCARE	Repair	Yes	2026-02-11
WO-01351087	258d	Critical	Holding	On Hold	Pine Valley Center	Depot	Yes	2026-02-11
WO-01351088	258d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (VPD)	Repair/PM	—	2026-02-11
WO-01351089	258d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Orientation	—	2026-02-11
WO-01351090	258d	Critical	Holding	On Hold	Pine Valley Center	Depot	Yes	2026-02-11
WO-01351091	258d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (VPD)	Repair	—	2026-02-11
WO-01351092	258d	Critical	Material Management	Awaiting Parts	VillageMD	Virtual Tech - Drop Shipment	Yes	2026-02-11
WO-01351093	258d	Critical	Material Management	Awaiting Parts	GE HEALTHCARE	Repair	Yes	2026-02-11
WO-01351095	258d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (VPD)	Repair	—	2026-02-11
WO-01351098	258d	Critical	Field Work	Tech On Site	MIDMARK	Repair	Cust	2026-02-11
WO-01351099	258d	Critical	Material Management	Awaiting Parts	GE HEALTHCARE	Repair	Yes	2026-02-11
WO-01351100	258d	Critical	Holding	On Hold	The Cigna Group	Depot	Yes	2026-02-11
WO-01351102	258d	Critical	Coordinators	Scheduled	MIDMARK	Repair	—	2026-02-11
WO-01351103	258d	Critical	Coordinators	Scheduled	MIDMARK	Repair	—	2026-02-11
WO-01351106	257d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2026-02-11
WO-01351109	257d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2026-02-11
WO-01351112	257d	Critical	Material Management	Awaiting Parts	THE DODGE COMPANY	Part Order	Yes	2026-02-11
WO-01351113	257d	Critical	Coordinators	Scheduled	HCA Urgent Care	Repair	Yes	2026-02-11
WO-01351114	257d	Critical	Holding	07e-Partial Project	PHILIPS HEALTHCARE	FCO	—	2026-02-11
WO-01351116	257d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2026-02-11
WO-01351117	257d	Critical	Coordinators	Scheduled	MIDMARK	Repair	—	2026-02-11
WO-01351118	257d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2026-02-11
WO-01351119	257d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2026-02-11
WO-01351121	257d	Critical	Coordinators	Ready for Scheduling	Oak Street Health	Inspection	—	2026-02-11
WO-01351122	257d	Critical	Coordinators	Ready for Scheduling	Conviva Care Solutions (Humana)	Inspection	—	2026-02-11
WO-01351123	257d	Critical	Coordinators	Scheduled	Wellpath LLC	Inspection	—	2026-02-11
WO-01351126	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (VPD)	Repair	—	2026-02-11
WO-01351127	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (ASP)	Preventive Maintenance	—	2026-02-11
WO-01351129	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (ASP)	EOQ	—	2026-02-11
WO-01351130	257d	Critical	Coordinators	Assigned	Carelon	Virtual Tech - Field Repair	Yes	2026-02-11
WO-01351131	257d	Critical	Coordinators	Assigned	VillageMD	Inspection	—	2026-02-11
WO-01351133	257d	Critical	Coordinators	Scheduled	VillageMD	Inspection	—	2026-02-11
WO-01351134	257d	Critical	Material Management	Awaiting Parts	Mann Eye Institute -Sugarland	Preventive Maintenance	Yes	2026-02-11
WO-01351136	257d	Critical	Coordinators	Ready for Scheduling	PHILIPS HEALTHCARE	CSOL Services	—	2026-02-11
WO-01351137	257d	Critical	Coordinators	Scheduled	VillageMD	Inspection	—	2026-02-11
WO-01351138	257d	Critical	Coordinators	Ready for Scheduling	FOUNDCARE HEALTH CENTER	Inspection	—	2026-02-11
WO-01351140	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (ASP)	Preventive Maintenance	—	2026-02-11
WO-01351141	257d	Critical	Coordinators	Scheduled	CenterWell (Humana)	Virtual Tech - Field Repair	—	2026-02-11
WO-01351143	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (ASP)	Preventive Maintenance	—	2026-02-11
WO-01351146	257d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2026-02-11
WO-01351147	257d	Critical	Material Management	Awaiting Parts	Lovet Pet Health Care (Formerly Arizona Pet)	Virtual Tech - Drop Shipment	Yes	2026-02-11
WO-01351148	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (ASP)	Preventive Maintenance	—	2026-02-11
WO-01351149	257d	Critical	Coordinators	Ready for Scheduling	COLLEGE OF DUPAGE	Repair	—	2026-02-11
WO-01351153	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (ASP)	Preventive Maintenance	—	2026-02-11
WO-01351155	257d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2026-02-11

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P50 (10d)

P75 (26d)

P90 (53d)

Normal

Elevated

High

Critical