Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01310518 100 250d 7d 369d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01310535 100 251d 24d 369d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01310612 100 254d 24d 369d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Preventive Maintenance EMS PSM —
WO-01310636 100 276d 82d 369d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01310641 100 305d 45d 369d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01310642 100 276d 82d 369d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01310677 100 255d 0d 368d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310678 100 255d 0d 368d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310769 100 269d 14d 368d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Repair EMS P7 Yes
WO-01310834 100 291d 86d 368d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk P4 Parts Wrong —
WO-01310960 100 254d 7d 367d Needs Action Coordinators Scheduled RELIANCE MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01311096 100 284d 79d 367d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311180 100 292d 82d 366d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311222 100 257d 0d 366d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC Weather —
WO-01311227 100 257d 84d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311229 100 257d 84d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311238 100 257d 84d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311265 100 257d 84d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311305 100 253d 81d 366d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311308 100 292d 74d 366d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311309 100 257d 84d 366d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311310 100 292d 73d 366d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311314 100 249d 79d 366d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM Parts Wrong —
WO-01311324 100 270d 16d 366d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01311325 100 255d 81d 366d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311327 100 253d 77d 366d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311328 100 258d 8d 366d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311329 100 292d 81d 366d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311331 100 258d 8d 366d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311334 100 258d 8d 366d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311417 100 249d 1d 363d Needs Action Coordinators Reschedule PLANNED PARENTHOOD OF GREATER NEW YORK Repair Healthcare Provider P5 Vendor Yes
WO-01311440 100 255d 5d 363d Needs Action Coordinators Scheduled ELIZABETH CHURCH MANOR Repair Healthcare Provider P5 Yes
WO-01311449 100 251d 50d 363d Needs Action Materials Awaiting Parts PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM Yes
WO-01311477 100 254d 83d 363d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01311481 100 258d 83d 363d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01311503 100 342d 68d 363d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01311508 100 299d 83d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311510 100 299d 83d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311573 100 271d 53d 363d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01311580 100 284d 79d 363d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311599 100 299d 82d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311601 100 263d 18d 362d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 Yes
WO-01311611 100 271d 17d 362d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM Technical Complex —
WO-01311628 100 268d 13d 362d Needs Action Holding On Hold EDGEWATER VOLUNTEER FIRST AID SQUAD Repair EMS P7 Parts Wrong Yes
WO-01311636 100 292d 72d 362d Needs Action Holding On Hold HCA Urgent Care Depot Healthcare Provider PSM Parts Shipping Yes
WO-01311638 100 251d 45d 362d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01311640 100 356d 82d 362d Needs Action Coordinators Assigned GE HEALTHCARE Acct. Management Bed Services PC —
WO-01311697 100 299d 82d 362d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311713 100 299d 82d 362d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311894 100 253d 0d 361d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d