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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337267 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01337269 100 221d 28d 221d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —
WO-01337271 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337272 100 221d 28d 221d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —
WO-01337273 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337274 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337275 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337277 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337279 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337280 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337282 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337283 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337284 100 202d 13d 221d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337287 100 213d 22d 221d Needs Action Coordinators Scheduled SYRACUSE HOME Inspection Healthcare Provider PSM —
WO-01337289 100 212d 21d 221d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01337290 100 185d 0d 221d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01337293 100 221d 28d 221d Needs Action Coordinators Assigned Duke Life Point Central Carolina Medical Group Inspection Healthcare Provider PSM —
WO-01337296 100 200d 13d 221d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01337297 100 185d 2d 221d Needs Action Coordinators Scheduled Williams Eye Institute Inspection Healthcare Provider PSM —
WO-01337301 100 185d 3d 221d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01337302 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01337305 100 221d 28d 221d Needs Action Coordinators Assigned Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01337306 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling Millennium Physician Group Inspection Healthcare Provider PSM —
WO-01337308 100 218d 25d 221d Needs Action Coordinators Scheduled PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK Inspection Healthcare Provider PSM —
WO-01337309 100 184d 1d 221d Needs Action Coordinators Assigned St John's Vianney Inspection Healthcare Provider PSM —
WO-01337310 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337312 100 207d 28d 221d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337313 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337314 100 207d 28d 221d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337315 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01337316 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01337318 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling BUFFALO BISONS Inspection Healthcare Provider PSM —
WO-01337320 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling KENDAL AT ITHACA Inspection Healthcare Provider PSM —
WO-01337323 100 220d 27d 221d Needs Action Coordinators Scheduled AUBURN SENIOR SERVICES Calibration Healthcare Provider PSM —
WO-01337324 100 191d 9d 221d Needs Action Coordinators Scheduled COVETRUS Repair Animal Health P3 Yes
WO-01337328 100 204d 0d 221d Needs Action Billing Billing Review COVETRUS Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01337330 100 186d 28d 221d Needs Action Coordinators Scheduled EMSAR HOUSE ACCOUNT Cross-Training Training/Other PC Parts Wrong —
WO-01337331 100 192d 0d 221d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01337336 100 186d 7d 221d Needs Action Coordinators Assigned JAMES L WEST CENTER Repair Healthcare Provider P7 Vendor Yes
WO-01337337 100 207d 28d 221d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337338 100 186d 28d 221d Needs Action Materials Awaiting Parts ArchWell Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337339 100 221d 28d 221d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337340 100 185d 12d 221d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Yes
WO-01337342 100 207d 28d 221d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337348 100 189d 20d 221d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder Yes
WO-01337359 100 193d 8d 221d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01337360 100 186d 17d 221d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01337363 100 220d 27d 221d Needs Action Holding On Hold Crown Veterinary Specialists Virtual Tech - Field Repair Animal Health P3 —
WO-01337377 100 212d 0d 221d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337419 100 219d 26d 221d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d