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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351378 100 191d 5d 191d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351379 100 187d 4d 191d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351381 100 185d 4d 191d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351382 100 191d 5d 191d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351383 100 187d 3d 191d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01351384 100 186d 0d 191d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351385 100 191d 5d 191d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351387 100 186d 5d 191d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01351390 100 186d 0d 191d Needs Action Billing Ready to Bill GCX Medical Upgrade Project PC —
WO-01351395 100 191d 5d 191d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351397 100 191d 5d 191d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351398 100 185d 3d 191d Needs Action Holding On Hold Care Vet Virtual Tech - Depot Animal Health PSM Yes
WO-01351400 100 191d 5d 191d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351402 100 190d 4d 191d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351403 100 185d 0d 191d Needs Action Dispatch L2 Screening HIGI LLC Connectivity Kiosk P4 Yes
WO-01351404 100 186d 1d 191d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Repair FCO PC —
WO-01351405 100 185d 2d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351406 100 185d 0d 191d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01351408 100 187d 5d 191d Needs Action Dispatch Entered PHILIPS HEALTHCARE Repair FCO PC —
WO-01351410 100 186d 2d 191d Needs Action Coordinators Scheduled SUVETO HOC BALLARD Asset Tagging Animal Health PSM —
WO-01351411 100 185d 2d 191d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Yes
WO-01351412 100 191d 5d 191d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351413 100 185d 4d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351415 100 191d 5d 191d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351417 100 191d 5d 191d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351421 100 191d 5d 191d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351423 100 186d 5d 191d Needs Action Coordinators Ready for Scheduling SUVETO HOC BALLARD Asset Tagging Animal Health PSM —
WO-01351427 100 186d 3d 191d Needs Action Coordinators Assigned Suvida Healthcare Inspection Healthcare Provider PSM —
WO-01351428 100 186d 4d 191d Needs Action Coordinators Assigned Suvida Healthcare Inspection Healthcare Provider PSM —
WO-01351429 100 187d 3d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351432 100 185d 3d 191d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01351433 100 185d 4d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351435 100 185d 4d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351436 100 190d 4d 191d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351437 100 185d 4d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351438 100 185d 0d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351439 100 185d 3d 191d Needs Action Coordinators Scheduled Carelon Repair Healthcare Provider P3 —
WO-01351440 100 190d 3d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351441 100 187d 3d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351442 100 185d 0d 191d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 Tech Availability Yes
WO-01351443 100 190d 4d 191d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider P3 Yes
WO-01351444 100 185d 0d 191d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 Yes
WO-01351445 100 186d 1d 191d Needs Action Coordinators Reschedule Berks Plastic Surgery Depot - Rental Healthcare Provider PSM Yes
WO-01351446 100 185d 0d 191d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 Yes
WO-01351450 100 187d 3d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351451 100 191d 4d 191d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351452 100 186d 2d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351455 100 187d 4d 191d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01351502 100 186d 4d 191d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351503 100 186d 4d 190d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Parts Wrong Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d