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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351571 100 187d 3d 190d Needs Action Coordinators Scheduled CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351573 100 186d 3d 190d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351575 100 187d 4d 190d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351577 100 186d 4d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Customer Approval —
WO-01351578 100 185d 1d 190d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351579 100 190d 4d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351582 100 186d 3d 190d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351583 100 186d 4d 190d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351587 100 190d 3d 190d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351591 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351592 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351593 100 185d 0d 190d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351594 100 187d 3d 190d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351595 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351596 100 185d 0d 190d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351597 100 190d 4d 190d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351598 100 190d 4d 190d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351599 100 185d 1d 190d Needs Action Coordinators Scheduled Presbyterian Senior Care Oakmont Repair Healthcare Provider P7 Yes
WO-01351600 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351602 100 185d 1d 190d Needs Action Coordinators Assigned GREATER ROCHESTER NEUROLOGICAL Repair Healthcare Provider P5 Vendor Yes
WO-01351603 100 186d 4d 190d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01351605 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351606 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351607 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351609 100 185d 1d 190d Needs Action Coordinators Scheduled TEXAS HEALTH & HUMAN SERVICES COMMISSION Repair Bed Services P3 —
WO-01351612 100 186d 2d 190d Needs Action Coordinators Scheduled Cornell Scott - Hill Health Center Conneticut Misc. Inspection Healthcare Provider P5 —
WO-01351613 100 190d 3d 190d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351616 100 190d 3d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351617 100 186d 2d 190d Needs Action Coordinators Scheduled Cornell Scott - Hill Health Center Conneticut Misc. Inspection Healthcare Provider P5 —
WO-01351618 100 189d 4d 190d Needs Action Materials Awaiting Parts FAYETTE COUNTY EMS Repair EMS P7 Yes
WO-01351620 100 185d 2d 190d Needs Action Coordinators Scheduled FMBCNC, LLC Misc. Inspection Healthcare Provider P5 —
WO-01351621 100 190d 4d 190d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351622 100 186d 3d 190d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01351624 100 185d 0d 190d Needs Action Field Work Tech On Site Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 —
WO-01351625 100 187d 3d 190d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351626 100 185d 0d 190d Needs Action Field Work Tech On Site HOPE VALLEY AMBULANCE SQUAD Repair EMS P7 —
WO-01351627 100 187d 4d 190d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01351632 100 186d 4d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351633 100 187d 4d 190d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351634 100 186d 0d 190d Needs Action Billing Billing Review BEDFORD HEIGHTS FIRE DEPARTMENT Repair EMS P7 —
WO-01351635 100 187d 4d 190d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01351636 100 185d 1d 190d Needs Action Coordinators Assigned Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01351640 100 190d 3d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351641 100 189d 4d 190d Needs Action Materials Awaiting Parts THE DODGE COMPANY Part Order EMS PSM Vendor Yes
WO-01351644 100 185d 1d 190d Needs Action Coordinators Assigned LAKE COUNTY CORONER'S OFFICE, ILLINOIS Preventive Maintenance EMS PSM Yes
WO-01351646 100 189d 4d 190d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01351648 100 186d 2d 190d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351649 100 185d 2d 190d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351650 100 186d 2d 190d Needs Action Coordinators Scheduled Oak Street Health Misc. Inspection Healthcare Provider P7 —
WO-01351651 100 190d 4d 190d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d