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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351776 100 253d 3d 253d Needs Action Coordinators Scheduled CenterWell (Humana) Misc. Inspection Healthcare Provider P5 —
WO-01351777 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351778 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351779 100 251d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351780 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351781 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351782 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351783 100 251d 1d 253d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01351785 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351786 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351787 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351788 100 253d 3d 253d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01351789 100 251d 2d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01351790 100 251d 2d 253d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351791 100 252d 2d 253d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351792 100 252d 2d 253d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351794 100 252d 2d 253d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351795 100 252d 2d 253d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351798 100 253d 3d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351800 100 251d 1d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351802 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351803 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351804 100 252d 3d 253d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351805 100 253d 3d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351806 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351808 100 253d 3d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351809 100 251d 0d 253d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Yes
WO-01351810 100 253d 3d 253d Needs Action Dispatch L2 Screening ST CAMILLUS Depot - Syracuse Healthcare Provider PSM —
WO-01351811 100 253d 3d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351812 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351813 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01351814 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351815 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351816 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351817 100 253d 3d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351818 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351819 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351820 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351821 100 253d 3d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351822 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351823 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351824 100 252d 3d 253d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351825 100 252d 3d 253d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351826 100 252d — 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351828 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351830 100 252d — 253d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351831 100 252d 3d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01351834 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351835 100 252d 2d 253d Needs Action Coordinators Assigned INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01351836 100 253d 3d 253d Needs Action Materials Awaiting Parts EDGINGTON FUNERAL HOMES Repair EMS P7 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d