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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
251d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 208d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 209d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 196d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 187d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 181d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 184d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351410 100 181d 2d 186d Needs Action Coordinators Scheduled SUVETO HOC BALLARD Asset Tagging Animal Health PSM —
WO-01351412 100 186d 5d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351413 100 180d 4d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351415 100 186d 5d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351417 100 186d 5d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351421 100 186d 5d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351423 100 181d 5d 186d Needs Action Coordinators Ready for Scheduling SUVETO HOC BALLARD Asset Tagging Animal Health PSM —
WO-01351427 100 181d 3d 186d Needs Action Coordinators Assigned Suvida Healthcare Inspection Healthcare Provider PSM —
WO-01351428 100 181d 4d 186d Needs Action Coordinators Assigned Suvida Healthcare Inspection Healthcare Provider PSM —
WO-01351429 100 182d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351432 100 180d 3d 186d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01351436 100 185d 4d 186d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351438 100 180d 0d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351439 100 180d 3d 186d Needs Action Coordinators Scheduled Carelon Repair Healthcare Provider P3 —
WO-01351440 100 185d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351441 100 182d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351445 100 181d 1d 186d Needs Action Coordinators Reschedule Berks Plastic Surgery Depot - Rental Healthcare Provider PSM Yes
WO-01351450 100 182d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351451 100 186d 4d 186d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351452 100 181d 2d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351455 100 182d 4d 186d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01351502 100 181d 4d 186d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351505 100 180d 2d 185d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351506 100 185d 4d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Customer Approval —
WO-01351507 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351510 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351511 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351512 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351514 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351515 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351516 100 181d 3d 185d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 —
WO-01351518 100 185d 4d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351520 100 184d 4d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351521 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351523 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351524 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351525 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351527 100 180d 1d 185d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351531 100 180d 0d 185d Needs Action Coordinators Ready for Scheduling Copper River Native Association Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351532 100 185d 4d 185d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC Parts Shipping —
WO-01351533 100 180d 3d 185d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351534 100 180d 3d 185d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351535 100 182d 3d 185d Needs Action Coordinators Scheduled Paoli Surgery Center Misc. Inspection Healthcare Provider P5 —
WO-01351536 100 180d 3d 185d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351539 100 180d 3d 185d Needs Action Coordinators Reschedule MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01351541 100 181d 2d 185d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351543 100 182d 2d 185d Needs Action Coordinators Ready for Scheduling MIDMARK Preventive Maintenance Healthcare Provider P4 —
WO-01351544 100 181d 2d 185d Needs Action Coordinators Scheduled MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01351545 100 181d 3d 185d Needs Action Coordinators Scheduled TEXAS MEDICAL SCREENING Repair Kiosk P4 Yes
WO-01351547 100 180d 2d 185d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 349d
2 GE Healthcare FMI 2,737 2,737 199d
3 HIGI LLC 1,207 1,207 219d
4 GCX Medical 825 825 198d
5 CVS 515 515 244d
6 GE HEALTHCARE 489 489 216d
7 Oak Street Health 243 243 195d
8 MIDMARK 187 187 186d
9 AGILENT TECHNOLOGIES (ASP) 173 173 199d
10 AGILENT TECHNOLOGIES (VPD) 153 153 213d
11 TEXAS MEDICAL SCREENING 144 144 190d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 343d
13 Conviva Care Solutions (Humana) 99 99 193d
14 Modern Animal Hospital 63 63 191d
15 HCA Urgent Care 62 62 206d