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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
251d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 208d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 209d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 196d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 187d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 181d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 184d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351071 100 187d 5d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351078 100 186d 5d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351082 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01351088 100 182d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01351089 100 182d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351091 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01351095 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351102 100 180d 1d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351103 100 180d 0d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351113 100 182d 3d 187d Needs Action Coordinators Scheduled HCA Urgent Care Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351117 100 181d 4d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351121 100 187d 6d 187d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351122 100 187d 6d 187d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01351123 100 182d 3d 187d Needs Action Coordinators Scheduled Wellpath LLC Inspection Healthcare Provider PSM —
WO-01351126 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351127 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351129 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01351130 100 180d 1d 187d Needs Action Coordinators Assigned Carelon Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01351131 100 181d 5d 187d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01351133 100 181d 2d 187d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01351136 100 187d 6d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351137 100 181d 2d 187d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01351138 100 187d 6d 187d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01351140 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351141 100 181d 5d 187d Needs Action Coordinators Scheduled CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351143 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351148 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351149 100 180d 6d 187d Needs Action Coordinators Ready for Scheduling COLLEGE OF DUPAGE Repair EMS P7 —
WO-01351153 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351164 100 180d 5d 187d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351165 100 181d 4d 187d Needs Action Coordinators Scheduled CareATC Misc. Inspection Healthcare Provider P5 —
WO-01351167 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351168 100 187d 5d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351174 100 182d 4d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351178 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351179 100 181d 5d 187d Needs Action Coordinators Assigned HCA Urgent Care Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351184 100 185d 3d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351187 100 180d 5d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01351193 100 187d 5d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351196 100 187d 5d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351255 100 180d 5d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01351261 100 185d 5d 186d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351263 100 186d 4d 186d Needs Action Coordinators Scheduled PHMC - Public Health Management Corporation Inspection Healthcare Provider PSM —
WO-01351265 100 181d 3d 186d Needs Action Coordinators Scheduled PRINCETON PLASMA PHYSICS LAB Repair EMS P7 Yes
WO-01351266 100 181d 3d 186d Needs Action Coordinators Scheduled BASKING RIDGE FIRE COMPANY NO. 1 Repair EMS P7 Yes
WO-01351269 100 181d 2d 186d Needs Action Coordinators Reschedule Sono Bello Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01351270 100 182d 3d 186d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) IOQ Lab/Power P7 —
WO-01351271 100 180d 4d 186d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01351277 100 186d 5d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351278 100 182d 5d 186d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 349d
2 GE Healthcare FMI 2,737 2,737 199d
3 HIGI LLC 1,207 1,207 219d
4 GCX Medical 825 825 198d
5 CVS 515 515 244d
6 GE HEALTHCARE 489 489 216d
7 Oak Street Health 243 243 195d
8 MIDMARK 187 187 186d
9 AGILENT TECHNOLOGIES (ASP) 173 173 199d
10 AGILENT TECHNOLOGIES (VPD) 153 153 213d
11 TEXAS MEDICAL SCREENING 144 144 190d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 342d
13 Conviva Care Solutions (Humana) 99 99 193d
14 Modern Animal Hospital 63 63 191d
15 HCA Urgent Care 62 62 206d