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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315079 100 191d 70d 280d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315082 100 191d 70d 280d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315096 100 191d 45d 280d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315098 100 188d 17d 280d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315102 100 183d 34d 280d Needs Action Coordinators Assigned Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01315111 100 191d 70d 280d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315120 100 202d 0d 280d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01315131 100 191d 70d 280d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315134 100 191d 70d 280d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315146 100 184d 2d 280d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01315232 100 184d 2d 280d Needs Action Coordinators Assigned VillageMD Repair Healthcare Provider P3 Yes
WO-01315244 100 218d 56d 280d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01315249 100 233d 69d 280d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315255 100 226d 65d 280d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315256 100 226d 66d 280d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315259 100 226d 65d 280d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315262 100 226d 65d 280d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315263 100 226d 65d 280d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315290 100 244d 47d 279d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01315291 100 275d 66d 279d Needs Action Holding On Hold PHILIPS HEALTHCARE Repair FCO PC —
WO-01315335 100 184d 3d 279d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Customer Approval Yes
WO-01315339 100 218d 68d 279d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01315342 100 216d 57d 279d Needs Action Holding On Hold Sono Bello Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315410 100 190d 15d 279d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315415 100 190d 15d 279d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315425 100 225d 68d 279d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315426 100 225d 68d 279d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315428 100 225d 68d 279d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315430 100 225d 68d 279d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315503 100 184d 0d 276d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01315516 100 230d 68d 276d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01315523 100 233d 68d 276d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315527 100 198d 12d 276d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01315529 100 259d 55d 276d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01315537 100 219d 49d 276d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315542 100 252d 49d 276d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315545 100 204d 16d 276d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Wrong —
WO-01315550 100 226d 43d 276d Needs Action Field Work Incomplete VillageMD Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315559 100 188d 50d 276d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315574 100 184d 2d 276d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Yes
WO-01315575 100 184d 2d 276d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315577 100 184d 2d 276d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315587 100 183d 44d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01315603 100 191d 66d 276d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Yes
WO-01315608 100 187d 0d 276d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01315631 100 185d 67d 276d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01315637 100 233d 67d 276d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315644 100 225d 67d 276d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315660 100 226d 67d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315664 100 226d 67d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d