Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315665 100 292d 67d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315672 100 292d 65d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315704 100 324d 67d 342d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315754 100 324d 67d 342d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315781 100 324d 67d 342d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315782 100 324d 67d 342d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315872 100 324d 67d 342d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01316150 100 299d 66d 341d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316152 100 292d 66d 341d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316153 100 292d 66d 341d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316154 100 292d 66d 341d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316157 100 292d 66d 340d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316158 100 292d 66d 340d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider P5 —
WO-01316159 100 250d 2d 340d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316160 100 250d 2d 340d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316162 100 250d 2d 340d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Calibration Lab/Power PSM Parts Wrong —
WO-01316168 100 257d 66d 340d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316171 100 257d 41d 340d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC Vendor —
WO-01316172 100 257d 66d 340d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316173 100 257d 66d 340d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316175 100 292d 66d 340d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316186 100 292d 66d 340d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316195 100 254d 66d 340d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316196 100 257d 66d 340d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316197 100 257d 63d 340d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316198 100 254d 62d 340d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316199 100 257d 63d 340d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316205 100 310d — 340d Needs Action Field Work Incomplete GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316208 100 250d 2d 340d Needs Action Coordinators Scheduled Community Health Center CHC New Britain Repair Healthcare Provider P3 Yes
WO-01316212 100 250d 0d 340d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01316227 100 309d — 340d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316234 100 253d 66d 340d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316237 100 268d 56d 340d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316239 100 249d 0d 340d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316244 100 249d 0d 340d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316246 100 268d 54d 340d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316247 100 249d 0d 340d Needs Action Billing WO Correction Needed Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316248 100 250d 0d 340d Needs Action Billing Billing Review Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316251 100 268d 56d 340d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316255 100 249d 17d 340d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316261 100 249d 56d 340d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316289 100 253d 53d 340d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Pre-trial Inspection Healthcare Provider PSM Parts Wrong —
WO-01316299 100 291d 66d 340d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01316302 100 254d 6d 340d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316453 100 326d 0d 339d Needs Action Billing WO Correction Needed HIGI LLC Repair Kiosk P4 Yes
WO-01316459 100 250d 2d 339d Needs Action Coordinators Scheduled MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Yes
WO-01316461 100 251d 44d 339d Needs Action Materials Awaiting Parts MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Parts Wrong Yes
WO-01316479 100 257d 19d 339d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Backorder —
WO-01316493 100 267d 54d 339d Needs Action Coordinators Reschedule Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01316557 100 250d 0d 339d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d