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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338380 100 189d 18d 214d Needs Action Materials Awaiting Parts Paoli Surgery Center Repair Healthcare Provider P3 Parts Wrong Cust
WO-01338385 100 190d 0d 214d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01338388 100 194d 0d 214d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338390 100 184d 1d 214d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01338392 100 205d 16d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338393 100 185d 2d 214d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01338396 100 185d 2d 214d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01338397 100 185d 2d 214d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338398 100 192d 23d 214d Needs Action Coordinators Assigned REMINDERVILLE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338399 100 214d 23d 214d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338400 100 210d 18d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338402 100 189d 3d 214d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01338403 100 185d 2d 214d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338404 100 207d 18d 214d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01338405 100 214d 23d 214d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338406 100 185d 2d 214d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338407 100 204d 15d 214d Needs Action Coordinators Scheduled EPISCOPAL SENIOR LIFE Calibration Healthcare Provider PSM —
WO-01338408 100 185d 2d 214d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338409 100 185d 2d 214d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338410 100 207d 18d 214d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01338411 100 196d 10d 214d Needs Action Coordinators Scheduled HEMATOLOGY ONCOLOGY Calibration Healthcare Provider PSM —
WO-01338413 100 210d 19d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338415 100 185d 2d 214d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338416 100 185d 2d 214d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338418 100 214d 23d 214d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338419 100 210d 19d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338420 100 186d 3d 214d Needs Action Coordinators Scheduled PRIMARY CARE OF WNY Inspection Healthcare Provider PSM —
WO-01338421 100 214d 23d 214d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338422 100 210d 19d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338424 100 197d 10d 214d Needs Action Coordinators Scheduled Dr Lawrence B Marks DDS Calibration Healthcare Provider PSM —
WO-01338428 100 184d 1d 214d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338429 100 212d 21d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338430 100 196d 15d 214d Needs Action Coordinators Scheduled WYLIE FUNERAL HOME Repair EMS P7 Parts Wrong Yes
WO-01338431 100 212d 21d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338432 100 184d 2d 214d Needs Action Coordinators Reschedule WYLIE FUNERAL HOME Repair EMS P7 Parts Wrong Yes
WO-01338433 100 212d 21d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338439 100 212d 20d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338440 100 212d 20d 214d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338469 100 186d 3d 214d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01338470 100 193d 0d 214d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Customer Schedule Yes
WO-01338471 100 204d 0d 214d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 —
WO-01338488 100 184d 0d 214d Needs Action Billing Ready to Bill Thomas Miller Mortuary Repair EMS P7 Yes
WO-01338490 100 203d 16d 214d Needs Action Coordinators Assigned MONROE COUNTY EMS KY Preventive Maintenance EMS PSM Parts Wrong —
WO-01338492 100 214d 22d 214d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338494 100 214d — 214d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338514 100 210d 22d 214d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338517 100 189d 0d 213d Needs Action Billing Ready to Bill WESTERN VETERINARY PARTNERS LLC Virtual Tech - Field Repair Animal Health P3 Parts Wrong Yes
WO-01338520 100 184d 1d 213d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338522 100 185d 2d 213d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338523 100 213d 22d 213d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d