Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
249d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 206d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 207d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 194d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 185d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 179d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01308424 100 192d — 311d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01308427 100 227d — 311d Needs Action Billing Billing Review GE HEALTHCARE Repair — P5 —
WO-01308465 100 199d — 311d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01312648 100 222d — 285d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01312653 100 213d — 285d Needs Action Coordinators Scheduled GE Healthcare FMI FCO — PC —
WO-01312656 100 222d — 285d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01312680 100 192d — 285d Needs Action Coordinators Scheduled HIGI LLC Repair — P4 —
WO-01312703 100 192d — 285d Needs Action Field Work Tech On Site PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01312724 100 228d — 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01312928 100 193d — 284d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation — PC —
WO-01312930 100 211d — 284d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Part Order — PSM —
WO-01312946 100 207d — 284d Needs Action Coordinators Scheduled MIDMARK Delivery — PC —
WO-01312960 100 194d — 284d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection — PSM —
WO-01312962 100 199d — 284d Needs Action Holding On Hold CenterWell (Humana) Inspection — PSM —
WO-01312969 100 218d — 284d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01312981 100 225d — 284d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair — P7 —
WO-01312982 100 197d — 284d Needs Action Materials Awaiting Parts COLLEGE OF DUPAGE Repair — P7 —
WO-01312986 100 192d — 284d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01312989 100 219d — 284d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01313022 100 197d — 284d Needs Action Coordinators Ready for Scheduling JAMES L WEST CENTER Evaluation — P7 —
WO-01313024 100 197d — 284d Needs Action Coordinators Ready for Scheduling JAMES L WEST CENTER Evaluation — P7 —
WO-01313040 100 192d — 284d Needs Action Dispatch L2 Screening Oak Street Health Virtual Tech - Drop Shipment — P3 —
WO-01313059 100 192d — 284d Needs Action Materials Awaiting Parts HIGI LLC Repair/PM — P4 —
WO-01313061 100 220d — 284d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01313065 100 275d — 284d Needs Action Materials Awaiting Parts - Customer ShurMed EMS Repair — P7 —
WO-01313074 100 193d — 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313076 100 228d — 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313081 100 221d — 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313082 100 228d — 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313287 100 282d — 283d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01313292 100 257d — 283d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01313297 100 225d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313300 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313301 100 228d — 283d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313302 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313303 100 228d — 283d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313304 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313305 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313307 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313308 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313309 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313310 100 205d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313311 100 205d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313312 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313313 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313314 100 205d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313315 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313316 100 201d — 283d Needs Action Coordinators Reschedule Concordance Healthcare Solutions Depot — PSM —
WO-01313317 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01313319 100 221d — 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 347d
2 GE Healthcare FMI 2,737 2,737 196d
3 HIGI LLC 1,207 1,207 216d
4 GCX Medical 825 825 196d
5 CVS 515 515 242d
6 GE HEALTHCARE 489 489 214d
7 Oak Street Health 243 243 193d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 197d
10 AGILENT TECHNOLOGIES (VPD) 153 153 210d
11 TEXAS MEDICAL SCREENING 144 144 188d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 340d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 189d
15 HCA Urgent Care 62 62 203d