Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01243443 100 278d 135d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243446 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243447 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243448 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243449 100 256d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243450 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243451 100 254d 21d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243452 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243453 100 270d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243457 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243459 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243460 100 265d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243462 100 257d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243463 100 272d 138d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243464 100 254d 21d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243467 100 257d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243471 100 278d 138d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243472 100 261d 84d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243473 100 261d 84d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243474 100 261d 84d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243475 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243477 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243478 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243479 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243480 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243481 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243482 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243483 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243484 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243487 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243488 100 261d 152d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243493 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243494 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243496 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243497 100 254d 21d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243498 100 272d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243499 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243500 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243501 100 271d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243503 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243505 100 254d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243507 100 257d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243508 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243509 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243510 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243511 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243512 100 254d 21d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243513 100 278d 191d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243514 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243515 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d