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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337271 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337272 100 288d 28d 288d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —
WO-01337273 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337274 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337275 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337277 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337279 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337280 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337282 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337283 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337284 100 269d 13d 288d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337287 100 280d 22d 288d Needs Action Coordinators Scheduled SYRACUSE HOME Inspection Healthcare Provider PSM —
WO-01337289 100 279d 21d 288d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01337290 100 252d 0d 288d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01337293 100 288d 28d 288d Needs Action Coordinators Assigned Duke Life Point Central Carolina Medical Group Inspection Healthcare Provider PSM —
WO-01337296 100 267d 13d 288d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01337297 100 252d 2d 288d Needs Action Coordinators Scheduled Williams Eye Institute Inspection Healthcare Provider PSM —
WO-01337301 100 252d 3d 288d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01337302 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01337305 100 288d 28d 288d Needs Action Coordinators Assigned Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01337306 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling Millennium Physician Group Inspection Healthcare Provider PSM —
WO-01337308 100 285d 25d 288d Needs Action Coordinators Scheduled PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK Inspection Healthcare Provider PSM —
WO-01337309 100 251d 1d 288d Needs Action Coordinators Assigned St John's Vianney Inspection Healthcare Provider PSM —
WO-01337310 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337312 100 274d 28d 288d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337313 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337314 100 274d 28d 288d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337315 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01337316 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01337318 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling BUFFALO BISONS Inspection Healthcare Provider PSM —
WO-01337320 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling KENDAL AT ITHACA Inspection Healthcare Provider PSM —
WO-01337323 100 287d 27d 288d Needs Action Coordinators Scheduled AUBURN SENIOR SERVICES Calibration Healthcare Provider PSM —
WO-01337324 100 258d 9d 288d Needs Action Coordinators Scheduled COVETRUS Repair Animal Health P3 Yes
WO-01337328 100 271d 0d 288d Needs Action Billing Billing Review COVETRUS Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01337330 100 253d 28d 288d Needs Action Coordinators Scheduled EMSAR HOUSE ACCOUNT Cross-Training Training/Other PC Parts Wrong —
WO-01337331 100 259d 0d 288d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01337336 100 253d 7d 288d Needs Action Coordinators Assigned JAMES L WEST CENTER Repair Healthcare Provider P7 Vendor Yes
WO-01337337 100 274d 28d 288d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337338 100 253d 28d 288d Needs Action Materials Awaiting Parts ArchWell Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337339 100 288d 28d 288d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337340 100 252d 12d 288d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Yes
WO-01337342 100 274d 28d 288d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337348 100 256d 20d 288d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder Yes
WO-01337359 100 260d 8d 288d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01337360 100 253d 17d 288d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01337363 100 287d 27d 288d Needs Action Holding On Hold Crown Veterinary Specialists Virtual Tech - Field Repair Animal Health P3 —
WO-01337377 100 279d 0d 288d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337419 100 286d 26d 287d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337422 100 285d 27d 287d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337426 100 258d 6d 287d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Repair FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d