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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337455 100 210d 21d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337458 100 210d 21d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337459 100 185d 0d 220d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337462 100 210d 25d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337463 100 210d 25d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337467 100 210d 21d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337471 100 184d 1d 220d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337472 100 193d 8d 220d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01337474 100 208d 24d 220d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337475 100 191d 10d 220d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337476 100 205d 24d 220d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337477 100 184d 5d 220d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337479 100 197d 0d 220d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337481 100 218d 24d 220d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337482 100 218d 24d 220d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337483 100 185d 9d 220d Needs Action Coordinators Scheduled GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 —
WO-01337484 100 205d 24d 220d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337491 100 205d 24d 220d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337492 100 191d 19d 220d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337493 100 210d 24d 220d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337494 100 184d 9d 220d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337496 100 219d 26d 220d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337506 100 191d 6d 220d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337507 100 191d 6d 220d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337516 100 198d 11d 220d Needs Action Coordinators Scheduled Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01337518 100 184d 1d 220d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01337521 100 191d 6d 220d Needs Action Coordinators Scheduled Centurion of Kansas Inspection Healthcare Provider PSM —
WO-01337523 100 220d 27d 220d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337525 100 220d 27d 220d Needs Action Coordinators Assigned GE HEALTHCARE Evaluation Bed Services P5 —
WO-01337526 100 186d 2d 220d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337527 100 212d 26d 220d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01337529 100 191d 6d 220d Needs Action Coordinators Scheduled Centurion of Kansas Inspection Healthcare Provider PSM —
WO-01337532 100 207d 25d 220d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337537 100 186d 3d 220d Needs Action Coordinators Scheduled WINDSONG RADIOLOGY SUITE 100 Calibration Healthcare Provider PSM —
WO-01337544 100 184d 1d 220d Needs Action Holding On Hold DR JULIE GAVIN Inspection Healthcare Provider PSM —
WO-01337589 100 185d — 220d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 —
WO-01337591 100 212d 21d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337592 100 185d 2d 220d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337599 100 207d 17d 220d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337614 100 203d 0d 220d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01337619 100 203d 0d 220d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01337708 100 185d 2d 219d Needs Action Dispatch Entered Stony Brook Medicine Repair Healthcare Provider P3 Vendor Yes
WO-01337709 100 184d 16d 219d Needs Action Materials Awaiting Parts HAMASPIK OF ORANGE COUNTY INC Repair EMS P7 Yes
WO-01337711 100 186d 15d 219d Needs Action Materials Awaiting Parts NVA Ethos Virtual Tech - Field Repair Animal Health P3 Vendor Yes
WO-01337714 100 184d 26d 219d Needs Action Materials Awaiting Parts Crossover Health Management Services Repair Healthcare Provider P3 Parts Wrong Yes
WO-01337721 100 186d 23d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337723 100 185d 0d 219d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01337729 100 218d 25d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337731 100 213d 21d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337732 100 218d 25d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 209d