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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01334559 100 286d 29d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334560 100 286d 30d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334568 100 251d 0d 292d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Wrong Yes
WO-01334570 100 253d 25d 292d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01334572 100 251d 2d 292d Needs Action Coordinators Assigned Advanced Dermatology and Cosmetic Surgery (ADCS) Parts Sale Healthcare Provider PSM Parts Shipping Yes
WO-01334587 100 252d 0d 292d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01334589 100 266d 29d 292d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01334599 100 271d 27d 292d Needs Action Dispatch Production HIGI LLC Installation Kiosk PC Yes
WO-01334601 100 251d 8d 292d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01334604 100 259d 29d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01334606 100 252d 30d 292d Needs Action Coordinators Scheduled Sono Bello Inspection Healthcare Provider PSM —
WO-01334607 100 267d 25d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334615 100 281d — 292d Needs Action Field Work Incomplete Wellpath LLC Repair Healthcare Provider P3 —
WO-01334616 100 292d 30d 292d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01334618 100 256d 30d 292d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334620 100 256d 30d 292d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334621 100 256d 30d 292d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334630 100 256d 30d 292d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334641 100 256d 29d 292d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334650 100 256d 0d 292d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334658 100 256d 29d 292d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334665 100 256d 29d 292d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334667 100 256d 29d 292d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334695 100 251d 24d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334696 100 281d 30d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01334702 100 280d 30d 292d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01334705 100 253d 11d 292d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01334708 100 262d — 292d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01334710 100 262d — 292d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01334713 100 256d 0d 292d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Yes
WO-01334728 100 286d 30d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334737 100 286d 30d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334738 100 286d 30d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334739 100 286d 30d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334747 100 286d 29d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334750 100 253d 29d 292d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334751 100 255d 23d 292d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01334755 100 286d 29d 292d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334793 100 286d 28d 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337201 100 267d 13d 288d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01337208 100 251d 2d 288d Needs Action Coordinators Scheduled RIDGE VOLUNTEER RESCUE SQUAD - COMPANY 49 Repair EMS P7 Yes
WO-01337213 100 270d 0d 288d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01337214 100 253d 24d 288d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337219 100 288d 28d 288d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Backorder —
WO-01337227 100 251d — 288d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01337242 100 286d 26d 288d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337245 100 286d 26d 288d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337248 100 286d 26d 288d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337267 100 288d 28d 288d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01337269 100 288d 28d 288d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d