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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351157 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351158 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351159 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351163 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351164 100 185d 5d 192d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351165 100 186d 4d 192d Needs Action Coordinators Scheduled CareATC Misc. Inspection Healthcare Provider P5 —
WO-01351166 100 186d 2d 192d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351167 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351168 100 192d 5d 192d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351170 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351171 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351174 100 187d 4d 192d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351178 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351179 100 186d 5d 192d Needs Action Coordinators Assigned HCA Urgent Care Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351184 100 190d 3d 192d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351187 100 185d 5d 192d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01351193 100 192d 5d 192d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351196 100 192d 5d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351255 100 185d 5d 191d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01351258 100 187d 0d 191d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351261 100 190d 5d 191d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351263 100 191d 4d 191d Needs Action Coordinators Scheduled PHMC - Public Health Management Corporation Inspection Healthcare Provider PSM —
WO-01351264 100 186d 0d 191d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01351265 100 186d 3d 191d Needs Action Coordinators Scheduled PRINCETON PLASMA PHYSICS LAB Repair EMS P7 Yes
WO-01351266 100 186d 3d 191d Needs Action Coordinators Scheduled BASKING RIDGE FIRE COMPANY NO. 1 Repair EMS P7 Yes
WO-01351267 100 187d 5d 191d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01351268 100 190d 5d 191d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01351269 100 186d 2d 191d Needs Action Coordinators Reschedule Sono Bello Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01351270 100 187d 3d 191d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) IOQ Lab/Power P7 —
WO-01351271 100 185d 4d 191d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01351272 100 190d 4d 191d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351274 100 191d 5d 191d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01351275 100 185d 1d 191d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351276 100 185d — 191d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01351277 100 191d 5d 191d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351278 100 187d 5d 191d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01351279 100 186d 3d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351282 100 190d 4d 191d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01351281 100 187d 3d 191d Needs Action Coordinators Scheduled MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01351284 100 185d 3d 191d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01351285 100 187d 3d 191d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Backorder —
WO-01351289 100 185d 4d 191d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351292 100 187d 5d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351293 100 187d 5d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351294 100 191d 5d 191d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351295 100 185d 5d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351296 100 187d 5d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351297 100 187d 5d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351298 100 187d 5d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351299 100 185d 5d 191d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d