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Open work orders compared against completed WO benchmarks — identify aging risk before it impacts your metrics

Total Open WOs
12,104
Median Open Age
302d
Completed median: 10d
Critical (> P90)
12,104
Past 53d — 100%
High Risk (> P75)
0
Past 26d — 0%
Elevated (> P50)
0
Past 10d — 0%
Normal (≤ P50)
0
0%
P75 Benchmark
26d
From 107,591 completed WOs

Where Are Open WOs Stuck?

Current Stage Open WOs Median Age Mean Age Max Age Mean Age vs Benchmarks Critical High Elevated Normal
Coordinators 4,806 325d 427d 1,022d
4,806 0 0 0
Holding 3,712 339d 395d 1,023d
3,712 0 0 0
Dispatch 2,762 262d 279d 623d
2,762 0 0 0
Billing 401 287d 308d 758d
401 0 0 0
Material Management 283 267d 287d 667d
283 0 0 0
Field Work 140 280d 310d 629d
140 0 0 0
P50 (10d)
P75 (26d)
P90 (53d)
12,104 open work orders
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WO # Age ↑ Age vs Benchmarks Risk Stage Status Account Type Parts Created
WO-01351520 251d
Critical Coordinators Assigned GE HEALTHCARE Repair — 2026-02-13
WO-01351521 251d
Critical Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Yes 2026-02-13
WO-01351522 251d
Critical Holding 07e-Partial Project PHILIPS HEALTHCARE Repair — 2026-02-13
WO-01351523 251d
Critical Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Yes 2026-02-13
WO-01351524 251d
Critical Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Yes 2026-02-13
WO-01351525 251d
Critical Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Yes 2026-02-13
WO-01351502 251d
Critical Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — 2026-02-13
WO-01351433 252d
Critical Dispatch Entered GE Healthcare FMI FCO — 2026-02-12
WO-01351435 252d
Critical Dispatch Entered GE Healthcare FMI FCO — 2026-02-12
WO-01351436 252d
Critical Coordinators Reschedule Oak Street Health SWAPOUT Yes 2026-02-12
WO-01351437 252d
Critical Dispatch Entered GE Healthcare FMI FCO — 2026-02-12
WO-01351438 252d
Critical Coordinators Scheduled MIDMARK Repair — 2026-02-12
WO-01351439 252d
Critical Coordinators Scheduled Carelon Repair — 2026-02-12
WO-01351440 252d
Critical Coordinators Scheduled MIDMARK Repair — 2026-02-12
WO-01351441 252d
Critical Coordinators Scheduled MIDMARK Repair — 2026-02-12
WO-01351442 252d
Critical Field Work Tech On Site HIGI LLC Repair Yes 2026-02-12
WO-01351443 252d
Critical Material Management Awaiting Parts Oak Street Health Virtual Tech - Depot Yes 2026-02-12
WO-01351444 252d
Critical Field Work Tech On Site HIGI LLC Repair Yes 2026-02-12
WO-01351445 252d
Critical Coordinators Reschedule Berks Plastic Surgery Depot - Rental Yes 2026-02-12
WO-01351446 252d
Critical Field Work Tech On Site HIGI LLC Repair Yes 2026-02-12
WO-01351450 252d
Critical Coordinators Scheduled MIDMARK Repair — 2026-02-12
WO-01351451 252d
Critical Coordinators Assigned GE HEALTHCARE Repair — 2026-02-12
WO-01351452 252d
Critical Coordinators Scheduled MIDMARK Repair — 2026-02-12
WO-01351455 252d
Critical Coordinators Scheduled HIGI LLC Repair Yes 2026-02-12
WO-01351377 252d
Critical Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — 2026-02-12
WO-01351378 252d
Critical Coordinators Ready for Scheduling YesCare Inspection — 2026-02-12
WO-01351379 252d
Critical Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — 2026-02-12
WO-01351381 252d
Critical Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — 2026-02-12
WO-01351382 252d
Critical Coordinators Ready for Scheduling YesCare Inspection — 2026-02-12
WO-01351383 252d
Critical Holding On Hold HonorHealth Network Inspection — 2026-02-12
WO-01351384 252d
Critical Billing Ready to Bill Oak Street Health Virtual Tech — 2026-02-12
WO-01351385 252d
Critical Coordinators Ready for Scheduling YesCare Inspection — 2026-02-12
WO-01351387 252d
Critical Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech — 2026-02-12
WO-01351390 252d
Critical Billing Ready to Bill GCX Medical Upgrade — 2026-02-12
WO-01351395 252d
Critical Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair — 2026-02-12
WO-01351397 252d
Critical Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — 2026-02-12
WO-01351398 252d
Critical Holding On Hold Care Vet Virtual Tech - Depot Yes 2026-02-12
WO-01351400 252d
Critical Coordinators Ready for Scheduling Aspire of WNY Inspection — 2026-02-12
WO-01351402 252d
Critical Material Management Awaiting Parts - Customer MIDMARK Repair — 2026-02-12
WO-01351403 252d
Critical Dispatch L2 Screening HIGI LLC Connectivity Yes 2026-02-12
WO-01351404 252d
Critical Coordinators Ready for Scheduling PHILIPS HEALTHCARE Repair — 2026-02-12
WO-01351405 252d
Critical Coordinators Scheduled MIDMARK Repair — 2026-02-12
WO-01351406 252d
Critical Coordinators Scheduled HIGI LLC Repair Yes 2026-02-12
WO-01351408 252d
Critical Dispatch Entered PHILIPS HEALTHCARE Repair — 2026-02-12
WO-01351410 252d
Critical Coordinators Scheduled SUVETO HOC BALLARD Asset Tagging — 2026-02-12
WO-01351411 252d
Critical Material Management Awaiting Parts HIGI LLC Repair Yes 2026-02-12
WO-01351412 252d
Critical Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair — 2026-02-12
WO-01351413 252d
Critical Coordinators Scheduled MIDMARK Repair — 2026-02-12
WO-01351415 252d
Critical Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair — 2026-02-12
WO-01351417 252d
Critical Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair — 2026-02-12
P50 (10d)
P75 (26d)
P90 (53d)
Normal
Elevated
High
Critical