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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01243595 100 256d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243597 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243602 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243603 100 277d 136d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243604 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243605 100 252d 0d 632d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243607 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243610 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243611 100 277d 21d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243612 100 277d 21d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243613 100 277d 21d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243614 100 277d 21d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243618 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243619 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243620 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244259 100 261d 17d 628d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01244306 100 582d 270d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01244651 100 582d 269d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01244756 100 260d 191d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244758 100 260d 191d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244773 100 289d 259d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244780 100 282d 191d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244789 100 282d 197d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244800 100 260d 107d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244803 100 269d 114d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244809 100 263d 191d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244816 100 282d 122d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244841 100 275d 191d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244858 100 269d 58d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244867 100 260d 269d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244875 100 270d 208d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244910 100 263d 191d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244913 100 260d 191d 627d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244926 100 266d 235d 627d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244930 100 257d 9d 627d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01245745 100 582d 267d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246032 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246041 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246042 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246043 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246044 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246046 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246053 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246055 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246057 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246061 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246065 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246073 100 312d 156d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01246082 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246083 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d