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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01243440 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243442 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243443 100 277d 135d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243446 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243447 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243448 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243449 100 255d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243450 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243451 100 253d 21d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243452 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243453 100 269d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243457 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243459 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243460 100 264d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243462 100 256d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243463 100 271d 138d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243464 100 253d 21d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243467 100 256d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243471 100 277d 138d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243472 100 260d 84d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243473 100 260d 84d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243474 100 260d 84d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243475 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243477 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243478 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243479 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243480 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243481 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243482 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243483 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243484 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243487 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243488 100 260d 152d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243493 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243494 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243496 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243497 100 253d 21d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243498 100 271d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243499 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243500 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243501 100 270d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243503 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243505 100 253d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243507 100 256d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243508 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243509 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243510 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243511 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243512 100 253d 21d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243513 100 277d 191d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d