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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350537 100 185d 2d 194d Needs Action Field Work Tech On Site GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01350538 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350540 100 186d 2d 194d Needs Action Coordinators Scheduled RALSTON VETERINARY CLINIC Virtual Tech - Field Repair Animal Health P3 —
WO-01350542 100 193d 7d 194d Needs Action Coordinators Assigned MANTUA SHALERSVILLE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01350544 100 193d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350546 100 187d 7d 194d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Backorder —
WO-01350547 100 193d 7d 194d Needs Action Coordinators Assigned LITTLE HOCKING FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01350548 100 185d 0d 194d Needs Action Field Work Tech On Site CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01350549 100 186d 8d 194d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01350550 100 193d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350552 100 193d 8d 194d Needs Action Coordinators Ready for Scheduling Alcanza Clinical Research Group Inspection Healthcare Provider PSM —
WO-01350554 100 193d 8d 194d Needs Action Coordinators Ready for Scheduling Alcanza Clinical Research Group Inspection Healthcare Provider PSM —
WO-01350558 100 185d 4d 194d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350560 100 193d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350562 100 193d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350564 100 193d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350567 100 186d 5d 194d Needs Action Materials Awaiting Parts ROSWELL PARK Virtual Tech - Drop Shipment Healthcare Provider P5 Yes
WO-01350569 100 185d 5d 194d Needs Action Materials Awaiting Parts ROSWELL PARK Virtual Tech Healthcare Provider P5 Yes
WO-01350570 100 193d 8d 194d Needs Action Coordinators Ready for Scheduling Brown Surgical Associates (Formally University Surgical Associates ) Inspection Healthcare Provider PSM —
WO-01350571 100 185d 4d 194d Needs Action Materials Awaiting Parts Cornell Scott - Hill Health Center Conneticut Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01350572 100 186d 2d 194d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350573 100 185d 1d 194d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01350574 100 193d 8d 194d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350575 100 185d 1d 194d Needs Action Field Work Tech On Site HOOVER FIRE DEPARTMENT Preventive Maintenance EMS PSM Yes
WO-01350577 100 193d 8d 194d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350578 100 188d 7d 194d Needs Action Coordinators Scheduled NEW CREEK VOLUNTEER FIRE DEPARTMENT Inspection EMS PSM —
WO-01350579 100 193d 7d 194d Needs Action Coordinators Assigned CHILDRENS HOSPITAL AKRON Preventive Maintenance EMS PSM —
WO-01350580 100 193d 7d 194d Needs Action Field Work Tech On Site Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350582 100 187d 3d 194d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01350584 100 193d 7d 194d Needs Action Coordinators Assigned CHILDRENS HOSPITAL AKRON Preventive Maintenance EMS PSM —
WO-01350585 100 186d 2d 194d Needs Action Holding On Hold Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350591 100 193d 7d 194d Needs Action Field Work Tech On Site Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350593 100 194d 7d 194d Needs Action Coordinators Scheduled AccuCare Event Medical Preventive Maintenance Healthcare Provider PSM —
WO-01350597 100 187d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01350598 100 187d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350599 100 187d 0d 194d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01350600 100 185d 1d 194d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350602 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350603 100 187d 5d 194d Needs Action Field Work Incomplete IR Centers and Greater Boston Urology Repair Healthcare Provider P3 Vendor —
WO-01350605 100 185d 5d 194d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01350606 100 193d 8d 194d Needs Action Coordinators Ready for Scheduling CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01350610 100 186d 7d 194d Needs Action Materials Awaiting Parts SHIELDS HEALTHCARE GROUP Parts Sale EMS P7 Yes
WO-01350614 100 186d 1d 194d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 —
WO-01350616 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350620 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350621 100 187d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350625 100 186d 0d 194d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350626 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350627 100 186d 8d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350628 100 187d 3d 194d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d