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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350179 100 186d 9d 197d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01350182 100 197d 9d 197d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350183 100 197d 9d 197d Needs Action Coordinators Ready for Scheduling VillageMD Inspection Healthcare Provider PSM —
WO-01350185 100 186d 9d 197d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01350186 100 185d 0d 197d Needs Action Holding On Hold United Vein and Vascular Centers Depot Healthcare Provider P3 Parts Shipping Yes
WO-01350187 100 194d 9d 197d Needs Action Holding On Hold United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Vendor —
WO-01350188 100 197d 9d 197d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350189 100 186d 9d 197d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01350191 100 186d 2d 197d Needs Action Coordinators Scheduled Wellpath LLC Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350193 100 197d 9d 197d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Preventive Maintenance Healthcare Provider PSM —
WO-01350470 100 194d 7d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350471 100 194d 8d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350472 100 194d 8d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350473 100 194d 8d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350474 100 194d 8d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350475 100 194d 8d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350476 100 194d 8d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350477 100 194d 8d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350479 100 185d 7d 197d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01350483 100 186d 0d 194d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01350485 100 193d 0d 194d Needs Action Billing Billing Review HIGI LLC Monthly Annuity Kiosk P4 —
WO-01350486 100 185d 0d 194d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01350488 100 193d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01350489 100 193d 7d 194d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01350490 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01350491 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01350492 100 186d 0d 194d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01350493 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Yes
WO-01350494 100 185d 4d 194d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350495 100 185d 0d 194d Needs Action Billing Ready to Bill PHILIPS HEALTHCARE Repair FCO PC —
WO-01350496 100 193d 7d 194d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01350497 100 185d 3d 194d Needs Action Field Work Incomplete Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350500 100 185d 1d 194d Needs Action Coordinators Assigned Carelon Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350509 100 194d 8d 194d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01350511 100 187d 3d 194d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350512 100 192d 7d 194d Needs Action Coordinators Scheduled Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01350513 100 192d 0d 194d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350519 100 185d 3d 194d Needs Action Materials Awaiting Parts Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01350520 100 192d 0d 194d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350521 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350525 100 194d 8d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350526 100 187d 2d 194d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01350527 100 185d 8d 194d Needs Action Materials Awaiting Parts UTMB-CMC MEDICAL WAREHOUSE Parts Sale EMS PSM Yes
WO-01350529 100 193d 7d 194d Needs Action Coordinators Assigned Lafayette Pain Care Inspection Healthcare Provider PSM —
WO-01350531 100 192d 6d 194d Needs Action Coordinators Scheduled GREEN TOWNSHIP FIRE DEPARTMENT CINCI Preventive Maintenance EMS PSM —
WO-01350532 100 190d 7d 194d Needs Action Coordinators Ready for Scheduling PENN CARE MEDICAL PRODUCTS Parts Sale EMS PSM Yes
WO-01350533 100 194d 7d 194d Needs Action Coordinators Assigned STREETSBORO FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01350534 100 193d 7d 194d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01350535 100 194d 8d 194d Needs Action Coordinators Assigned ST. LOUIS CREMATIONS SERVICE, INC. Preventive Maintenance EMS PSM —
WO-01350536 100 191d 5d 194d Needs Action Coordinators Scheduled BOYD COUNTY EMS Preventive Maintenance EMS PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d