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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 255d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352542 100 251d 0d 251d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01352543 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352544 100 251d 0d 251d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352545 100 251d 0d 251d Needs Action Coordinators Assigned Suvida Healthcare Inspection Healthcare Provider PSM —
WO-01352546 100 251d 1d 251d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352547 100 251d 1d 251d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352548 100 251d 1d 251d Needs Action Dispatch L2 Screening CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Parts Wrong Yes
WO-01352549 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Installation — PC —
WO-01352550 100 251d 1d 251d Needs Action Dispatch L2 Screening CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Yes
WO-01352551 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling Sono Bello Inspection Healthcare Provider PSM —
WO-01352552 100 251d 1d 251d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352553 100 251d 0d 251d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01352554 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling Mass General Brigham Community Physicians Inspection Healthcare Provider PSM —
WO-01352555 100 251d 1d 251d Needs Action Coordinators Assigned TWINSBURG FIRE DEPARTMENT Evaluation EMS P7 —
WO-01352556 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352558 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352559 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling CARVER EMS Preventive Maintenance EMS PSM —
WO-01352560 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352561 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352562 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352563 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352564 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling Cornell Scott - Hill Health Center Conneticut Misc. Inspection Healthcare Provider P5 —
WO-01352565 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352566 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352567 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01352568 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352569 100 251d 0d 251d Needs Action Coordinators Assigned CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Parts Wrong Yes
WO-01352570 100 251d 1d 251d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352571 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352572 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352573 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352574 100 251d — 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352575 100 251d 1d 251d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01352576 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01352577 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352578 100 251d 1d 251d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01352579 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352580 100 251d 1d 251d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01352581 100 251d 1d 251d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Overhaul Lab/Power PSM Parts Backorder —
WO-01352582 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352583 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352584 100 251d 0d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352585 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352586 100 251d 1d 251d Needs Action Coordinators Assigned WILLOUGHBY FIRE DEPARTMENT Evaluation EMS P7 —
WO-01352587 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling EASTHILL FAMILY MEDICINE Misc. Inspection Healthcare Provider P5 —
WO-01352588 100 251d 0d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352589 100 251d 1d 251d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352590 100 251d 0d 251d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352591 100 251d 0d 251d Needs Action Materials Awaiting Parts PM Pediatrics Urgent Care Depot Healthcare Provider P3 Yes
WO-01352592 100 251d 0d 251d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 257d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 264d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d