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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Materials (Parts / Procurement) — Show all teams

Attention Queue

Showing 283 of 12,104 open WOs · team: Materials
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337492 100 184d 19d 213d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337709 100 177d 16d 212d Needs Action Materials Awaiting Parts HAMASPIK OF ORANGE COUNTY INC Repair EMS P7 Yes
WO-01337711 100 179d 15d 212d Needs Action Materials Awaiting Parts NVA Ethos Virtual Tech - Field Repair Animal Health P3 Vendor Yes
WO-01337714 100 177d 26d 212d Needs Action Materials Awaiting Parts Crossover Health Management Services Repair Healthcare Provider P3 Parts Wrong Yes
WO-01337812 100 177d 11d 212d Needs Action Materials Awaiting Parts Care Vet Virtual Tech Animal Health PC Yes
WO-01337813 100 179d 24d 212d Needs Action Materials Awaiting Parts COMMUNITY AMBULANCE OF ZANESVILLE Repair EMS P3 Yes
WO-01337996 100 177d 9d 211d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01338020 100 183d 25d 211d Needs Action Materials Awaiting Parts CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338023 100 183d 25d 211d Needs Action Materials Awaiting Parts CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338033 100 184d 22d 211d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338035 100 184d 22d 211d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338075 100 176d 0d 211d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01338078 100 176d 0d 211d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01338161 100 206d 24d 210d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01338332 100 181d 23d 209d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01338380 100 181d 18d 207d Needs Action Materials Awaiting Parts Paoli Surgery Center Repair Healthcare Provider P3 Parts Wrong Cust
WO-01338558 100 177d 11d 206d Needs Action Materials Awaiting Parts TEXAS HEALTH & HUMAN SERVICES COMMISSION Repair Bed Services P3 Yes
WO-01338583 100 178d 22d 206d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01338746 100 184d 21d 205d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01338911 100 178d 12d 205d Needs Action Materials Awaiting Parts Cornell Scott - Hill Health Center Conneticut Virtual Tech - Field Repair Healthcare Provider P3 Weather Yes
WO-01338963 100 177d 2d 205d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Depot Animal Health PC Yes
WO-01339201 100 183d 20d 204d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01339269 100 183d 20d 204d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01339343 100 179d 20d 204d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01339365 100 177d 20d 204d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01339371 100 178d 20d 204d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01339384 100 183d 10d 204d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01339423 100 203d 19d 203d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01339471 100 182d 19d 203d Needs Action Materials Awaiting Parts Centurion of Florida Virtual Tech - Drop Shipment Healthcare Provider PC Cust
WO-01339506 100 178d 19d 203d Needs Action Materials Awaiting Parts HENDRY COUNTY EMS Part Order EMS PSM Yes
WO-01339729 100 179d 18d 200d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339737 100 179d 18d 200d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339743 100 179d 18d 200d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339818 100 177d 12d 200d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01339850 100 199d 17d 200d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01339862 100 177d 17d 200d Needs Action Materials Awaiting Parts Community Health Center CHC New Britain Part Order Healthcare Provider PSM Yes
WO-01339863 100 177d 7d 200d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01340101 100 178d 17d 199d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01340105 100 177d 6d 199d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01340168 100 198d 16d 199d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01340320 100 176d 0d 198d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01340434 100 189d 13d 198d Needs Action Materials Awaiting Parts HIGI LLC Repair/PM Kiosk P4 Yes
WO-01340441 100 197d 15d 198d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01340538 100 183d 15d 197d Needs Action Materials Awaiting Parts Mukwonago Animal Hospital Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01340554 100 179d 5d 197d Needs Action Materials Awaiting Parts ASSIST AMBULANCE Repair EMS P7 Yes
WO-01340563 100 177d 10d 197d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01340565 100 183d 15d 197d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01340681 100 183d 15d 197d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong Yes
WO-01340700 100 177d 10d 197d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 Yes
WO-01340867 100 182d 14d 196d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Drop Shipment Animal Health PC Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d