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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Materials (Parts / Procurement) — Show all teams

Attention Queue

Showing 283 of 12,104 open WOs · team: Materials
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01301615 100 268d — 413d Needs Action Materials Awaiting Parts GE Healthcare FMI FCO — PC —
WO-01301792 100 365d — 413d Needs Action Materials Awaiting Parts NaphCare Repair — P3 —
WO-01308424 100 259d — 379d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01312982 100 264d — 352d Needs Action Materials Awaiting Parts COLLEGE OF DUPAGE Repair — P7 —
WO-01312986 100 259d — 352d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01312989 100 287d — 352d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01313059 100 259d — 351d Needs Action Materials Awaiting Parts HIGI LLC Repair/PM — P4 —
WO-01313061 100 288d — 351d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01313065 100 343d — 351d Needs Action Materials Awaiting Parts - Customer ShurMed EMS Repair — P7 —
WO-01313368 100 302d — 350d Needs Action Materials Awaiting Parts Charity Transport Parts Sale — PSM —
WO-01314403 100 288d — 345d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01318154 100 261d — 324d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot — PC —
WO-01318245 100 266d — 324d Needs Action Materials Awaiting Parts Concordance Healthcare Solutions Part Order — PSM —
WO-01318291 100 260d — 324d Needs Action Materials Awaiting Parts ShurMed EMS Repair — P7 —
WO-01318583 100 288d — 322d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01318605 100 280d — 322d Needs Action Materials Awaiting Parts Ellis Pain Center Repair — P3 —
WO-01318855 100 293d — 321d Needs Action Materials Awaiting Parts - Customer MOPEC Repair — P7 —
WO-01329396 100 262d — 290d Needs Action Materials Awaiting Parts Modern Animal Hospital Virtual Tech - Field Repair — P3 —
WO-01226042 100 287d 299d 667d Needs Action Materials Awaiting Parts FERNO Parts Sale EMS PSM Parts Shipping Cust
WO-01292771 100 253d 111d 461d Needs Action Materials Awaiting Parts Open Cities Health Center Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01296129 100 253d 118d 442d Needs Action Materials Awaiting Parts Brown Surgical Associates (Formally University Surgical Associates ) Repair Healthcare Provider P3 Parts Backorder Yes
WO-01296736 100 287d 130d 440d Needs Action Materials Awaiting Parts - Customer MOPEC Repair Healthcare Provider P7 Vendor —
WO-01296738 100 287d 130d 440d Needs Action Materials Awaiting Parts - Customer MOPEC Repair Healthcare Provider P7 Vendor —
WO-01297775 100 335d 0d 434d Needs Action Materials Awaiting Parts - Customer Premise Health Repair Healthcare Provider P3 Vendor —
WO-01298454 100 251d 115d 429d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Depot Animal Health PC Parts Shipping Yes
WO-01301037 100 246d 101d 414d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01304321 100 247d 113d 402d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01304969 100 253d 111d 400d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01307469 100 374d 96d 385d Needs Action Materials Awaiting Parts - Customer Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01307481 100 260d 48d 385d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Customer Schedule Yes
WO-01307565 100 255d 15d 384d Needs Action Materials Awaiting Parts GE HEALTHCARE Support Project PC Yes
WO-01307619 100 247d 82d 384d Needs Action Materials Awaiting Parts Arcamed Inspection Healthcare Provider PSM Yes
WO-01307720 100 383d 99d 384d Needs Action Materials Awaiting Parts The Natural Result Center for Aesthetic Artistry Virtual Tech - Drop Shipment Healthcare Provider PC Cust
WO-01307780 100 253d 93d 381d Needs Action Materials Awaiting Parts Atrius Health Repair Healthcare Provider P3 Parts Backorder Yes
WO-01308307 100 331d 93d 379d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 Parts Wrong —
WO-01308488 100 253d 87d 378d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Backorder Yes
WO-01308539 100 331d 93d 378d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 —
WO-01309966 100 255d 66d 371d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01310128 100 248d 43d 370d Needs Action Materials Awaiting Parts ADVANCED MOBILITY SOLUTIONS INC Preventive Maintenance EMS PSM Vendor —
WO-01310478 100 247d 38d 366d Needs Action Materials Awaiting Parts YesCare Parts Sale Healthcare Provider PSM Yes
WO-01311449 100 248d 50d 360d Needs Action Materials Awaiting Parts PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM Yes
WO-01312019 100 247d 74d 357d Needs Action Materials Awaiting Parts Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01312368 100 251d 35d 355d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Backorder Cust
WO-01312593 100 253d 55d 353d Needs Action Materials Awaiting Parts PHMC - Public Health Management Corporation Depot Healthcare Provider PSM Yes
WO-01315425 100 288d 68d 341d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315426 100 288d 68d 341d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315428 100 288d 68d 341d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315430 100 288d 68d 341d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315631 100 247d 67d 338d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01315644 100 288d 67d 338d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d