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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01333979 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333980 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333981 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333982 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333983 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333984 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333985 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333986 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333987 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333988 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333989 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333990 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333991 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333992 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333993 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333994 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333995 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333996 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333997 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333998 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333999 100 186d 30d 221d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01334650 100 184d 0d 220d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334708 100 191d — 220d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01334710 100 191d — 220d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01337227 100 179d — 216d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01337271 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337273 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337274 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337275 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337277 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337279 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337280 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337282 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337283 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337284 100 197d 13d 216d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337289 100 207d 21d 216d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01337296 100 195d 13d 216d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01337359 100 188d 8d 216d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01337363 100 215d 27d 216d Needs Action Holding On Hold Crown Veterinary Specialists Virtual Tech - Field Repair Animal Health P3 —
WO-01337544 100 179d 1d 215d Needs Action Holding On Hold DR JULIE GAVIN Inspection Healthcare Provider PSM —
WO-01337589 100 180d — 215d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 —
WO-01337862 100 179d — 214d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337866 100 179d — 214d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337867 100 179d — 214d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337868 100 179d — 214d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337869 100 179d — 214d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337870 100 179d — 214d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01338069 100 209d 24d 213d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338070 100 209d 24d 213d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338074 100 209d 24d 213d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 198d
3 HIGI LLC 1,207 1,207 218d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 342d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d