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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 251d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01333979 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333980 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333981 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333982 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333983 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333984 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333985 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333986 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333987 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333988 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333989 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333990 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333991 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333992 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333993 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333994 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333995 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333996 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333997 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333998 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01333999 100 254d 30d 289d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01334650 100 252d 0d 288d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334708 100 259d — 288d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01334710 100 259d — 288d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01337227 100 247d — 284d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01337271 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337273 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337274 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337275 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337277 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337279 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337280 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337282 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337283 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337284 100 265d 13d 284d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01337289 100 275d 21d 284d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01337296 100 263d 13d 284d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01337359 100 256d 8d 284d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01337363 100 283d 27d 284d Needs Action Holding On Hold Crown Veterinary Specialists Virtual Tech - Field Repair Animal Health P3 —
WO-01337544 100 247d 1d 283d Needs Action Holding On Hold DR JULIE GAVIN Inspection Healthcare Provider PSM —
WO-01337589 100 248d — 283d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 —
WO-01337862 100 247d — 282d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337866 100 247d — 282d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337867 100 247d — 282d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337868 100 247d — 282d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337869 100 247d — 282d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337870 100 247d — 282d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01338069 100 277d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338070 100 277d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338074 100 277d 24d 281d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 280d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 273d