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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01311919 100 249d 36d 361d Needs Action Coordinators Reschedule PHMC - Public Health Management Corporation Depot Healthcare Provider PSM Parts Shipping Yes
WO-01311937 100 299d 64d 361d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01312019 100 251d 74d 360d Needs Action Materials Awaiting Parts Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01312024 100 298d 36d 360d Needs Action Holding On Hold CONTINUING HEALTHCARE SOLUTIONS Preventive Maintenance EMS PSM Parts Wrong —
WO-01312035 100 260d 33d 360d Needs Action Coordinators Reschedule Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01312043 100 291d — 360d Needs Action Field Work 05-Tech-Off-Site ROSARY HILL HOME Preventive Maintenance Healthcare Provider PSM —
WO-01312102 100 309d 47d 360d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01312103 100 256d 17d 360d Needs Action Coordinators Reschedule AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM Yes
WO-01312150 100 299d 78d 360d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312196 100 284d 29d 360d Needs Action Coordinators Reschedule Sono Bello SWAPOUT Healthcare Provider PC Yes
WO-01312211 100 299d 79d 360d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312235 100 299d 79d 360d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312259 100 292d — 359d Needs Action Coordinators Assigned Sono Bello SWAPOUT Healthcare Provider PC —
WO-01312286 100 250d 2d 359d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01312306 100 292d 79d 359d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01312368 100 254d 35d 359d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Backorder Cust
WO-01312375 100 299d 78d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312377 100 252d 0d 359d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PSM —
WO-01312421 100 305d — 358d Needs Action Holding On Hold FERNO Upgrade EMS PC —
WO-01312430 100 284d 63d 356d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01312457 100 249d 4d 356d Needs Action Coordinators Ready for Scheduling Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01312479 100 299d 79d 356d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —
WO-01312482 100 314d 48d 356d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01312512 100 282d 41d 356d Needs Action Holding On Hold Vera Whole Health Inspection Healthcare Provider PSM —
WO-01312557 100 249d 6d 356d Needs Action Coordinators Assigned Centurion of Florida Inspection Healthcare Provider PSM —
WO-01312593 100 256d 55d 356d Needs Action Materials Awaiting Parts PHMC - Public Health Management Corporation Depot Healthcare Provider PSM Yes
WO-01312887 100 258d 66d 355d Needs Action Coordinators Reschedule MIDMARK Installation Healthcare Provider PC —
WO-01312910 100 293d 77d 355d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01313093 100 249d 6d 354d Needs Action Coordinators Reschedule PLANNED PARENTHOOD OF GREATER NEW YORK Repair Healthcare Provider P5 Weather Yes
WO-01313161 100 354d 76d 354d Needs Action Coordinators Ready for Scheduling EMSAR HOUSE ACCOUNT Inventory Training/Other PC —
WO-01313163 100 299d 76d 354d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01313246 100 353d 0d 354d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313273 100 353d 0d 354d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313276 100 353d 0d 354d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313282 100 328d 0d 354d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313391 100 343d 68d 354d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 —
WO-01313445 100 257d 75d 353d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01313451 100 303d 72d 353d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01313532 100 249d — 353d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01313536 100 249d — 353d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01313544 100 275d 48d 353d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313551 100 258d 38d 353d Needs Action Holding On Hold ALLEGIANCE MOBILE HEALTH EMS - CORPUS CHRISTIE Repair EMS P7 Yes
WO-01313567 100 275d 65d 353d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313588 100 249d 1d 353d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01313590 100 319d 51d 353d Needs Action Holding On Hold HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01313600 100 299d 74d 353d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01313608 100 251d 18d 352d Needs Action Coordinators Scheduled United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Technical Complex Yes
WO-01313617 100 249d 1d 352d Needs Action Coordinators Scheduled Ray Ray's Transportation NEMT, LLC Repair EMS P7 Yes
WO-01313632 100 250d 2d 352d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01313633 100 249d 6d 352d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d