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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01313659 100 284d 63d 352d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01313685 100 254d 0d 352d Needs Action Billing Ready to Bill SYRACUSE ORTHOPEDIC SPECIALIST Repair Healthcare Provider P5 Yes
WO-01313691 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313692 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313695 100 264d 31d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313696 100 264d 31d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313699 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313701 100 264d 34d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313706 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313707 100 264d 34d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Yes
WO-01313711 100 264d 31d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313712 100 264d 34d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313713 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313716 100 264d 30d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313718 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313721 100 249d 0d 352d Needs Action Coordinators Scheduled Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313726 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313728 100 264d 31d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313729 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313733 100 254d 70d 352d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01313734 100 254d 70d 352d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01313747 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313749 100 264d 33d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313752 100 264d 34d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313753 100 264d 31d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313760 100 264d 31d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313761 100 264d 31d 352d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313780 100 349d 0d 352d Needs Action Billing Invoice Pending HIGI LLC Repair Kiosk P4 —
WO-01313795 100 292d 73d 352d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01313836 100 249d 71d 349d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01313851 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313852 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313853 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313854 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313855 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313856 100 271d 27d 349d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313857 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313858 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313859 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313860 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313861 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313862 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313863 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313864 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313865 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313866 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313867 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313868 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313869 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313870 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d