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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01313988 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313989 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313991 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313992 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313993 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313994 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313995 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313996 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313997 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313999 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314000 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314001 100 278d 73d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314473 100 277d 21d 348d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01314520 100 258d 38d 348d Needs Action Holding On Hold ALLEGIANCE MOBILE HEALTH EMS - CORPUS CHRISTIE Repair EMS P7 Yes
WO-01314552 100 268d 69d 348d Needs Action Coordinators Ready for Scheduling GULDMANN INC Installation Installation PC —
WO-01314554 100 268d 69d 348d Needs Action Coordinators Ready for Scheduling GULDMANN INC Installation Installation PC —
WO-01314562 100 284d 63d 348d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01314600 100 328d 0d 348d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314601 100 345d 0d 348d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314615 100 328d 0d 348d Needs Action Billing Invoice Pending HIGI LLC Repair Kiosk P4 —
WO-01314638 100 328d 0d 348d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314645 100 263d 0d 348d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 Customer Approval Cust
WO-01314710 100 298d 71d 347d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01314713 100 284d 71d 347d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01314731 100 271d 54d 347d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01314739 100 296d 65d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01314812 100 284d 68d 347d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01314821 100 257d 20d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01314829 100 251d 12d 347d Needs Action Coordinators Ready for Scheduling First Choice Health Centers, Inc. Preventive Maintenance Healthcare Provider PSM —
WO-01314846 100 249d 0d 347d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider P3 Yes
WO-01314854 100 283d 25d 347d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01314869 100 258d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314870 100 264d 49d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314871 100 265d 13d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314872 100 254d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314874 100 271d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314875 100 254d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314876 100 307d 46d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314878 100 271d 48d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314881 100 282d 27d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314882 100 271d 48d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314883 100 347d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314884 100 347d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314885 100 347d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314886 100 347d 71d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01315074 100 257d 70d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315075 100 278d 70d 346d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01315078 100 257d 70d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315079 100 257d 70d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315082 100 257d 70d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d