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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315704 100 258d 67d 276d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315754 100 258d 67d 276d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315781 100 258d 67d 276d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315782 100 258d 67d 276d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315872 100 258d 67d 276d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01316150 100 233d 66d 275d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316152 100 226d 66d 275d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316153 100 226d 66d 275d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316154 100 226d 66d 275d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316157 100 226d 66d 274d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316158 100 226d 66d 274d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider P5 —
WO-01316159 100 184d 2d 274d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316160 100 184d 2d 274d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316162 100 184d 2d 274d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Calibration Lab/Power PSM Parts Wrong —
WO-01316168 100 191d 66d 274d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316171 100 191d 41d 274d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC Vendor —
WO-01316172 100 191d 66d 274d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316173 100 191d 66d 274d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316175 100 226d 66d 274d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316186 100 226d 66d 274d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316195 100 188d 66d 274d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316196 100 191d 66d 274d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316197 100 191d 63d 274d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316198 100 188d 62d 274d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316199 100 191d 63d 274d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316205 100 244d — 274d Needs Action Field Work Incomplete GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316208 100 184d 2d 274d Needs Action Coordinators Scheduled Community Health Center CHC New Britain Repair Healthcare Provider P3 Yes
WO-01316212 100 184d 0d 274d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01316227 100 243d — 274d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316234 100 187d 66d 274d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316237 100 202d 56d 274d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316239 100 183d 0d 274d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316244 100 183d 0d 274d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316246 100 202d 54d 274d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316247 100 183d 0d 274d Needs Action Billing WO Correction Needed Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316248 100 184d 0d 274d Needs Action Billing Billing Review Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316251 100 202d 56d 274d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316255 100 183d 17d 274d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316261 100 183d 56d 274d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316289 100 187d 53d 274d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Pre-trial Inspection Healthcare Provider PSM Parts Wrong —
WO-01316299 100 225d 66d 274d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01316302 100 188d 6d 274d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316453 100 260d 0d 273d Needs Action Billing WO Correction Needed HIGI LLC Repair Kiosk P4 Yes
WO-01316459 100 184d 2d 273d Needs Action Coordinators Scheduled MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Yes
WO-01316461 100 185d 44d 273d Needs Action Materials Awaiting Parts MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Parts Wrong Yes
WO-01316479 100 191d 19d 273d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Backorder —
WO-01316493 100 201d 54d 273d Needs Action Coordinators Reschedule Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01316557 100 184d 0d 273d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01316561 100 199d 13d 273d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01316568 100 217d 31d 273d Needs Action Holding On Hold OFFICE OF THE CHIEF MEDICAL EXAMINER DC Preventive Maintenance EMS PSM Weather —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d