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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315096 100 257d 45d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315098 100 254d 17d 346d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315102 100 249d 34d 346d Needs Action Coordinators Assigned Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01315111 100 257d 70d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315120 100 268d 0d 346d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01315131 100 257d 70d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315134 100 257d 70d 346d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315146 100 250d 2d 346d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01315232 100 250d 2d 346d Needs Action Coordinators Assigned VillageMD Repair Healthcare Provider P3 Yes
WO-01315244 100 284d 56d 346d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01315249 100 299d 69d 346d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315255 100 292d 65d 346d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315256 100 292d 66d 346d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315259 100 292d 65d 346d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315262 100 292d 65d 346d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315263 100 292d 65d 346d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315290 100 310d 47d 345d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01315291 100 341d 66d 345d Needs Action Holding On Hold PHILIPS HEALTHCARE Repair FCO PC —
WO-01315335 100 250d 3d 345d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Customer Approval Yes
WO-01315339 100 284d 68d 345d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01315342 100 282d 57d 345d Needs Action Holding On Hold Sono Bello Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315410 100 256d 15d 345d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315415 100 256d 15d 345d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315425 100 291d 68d 345d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315426 100 291d 68d 345d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315428 100 291d 68d 345d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315430 100 291d 68d 345d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315503 100 250d 0d 342d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01315516 100 296d 68d 342d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01315523 100 299d 68d 342d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315527 100 264d 12d 342d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01315529 100 325d 55d 342d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01315537 100 285d 49d 342d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315542 100 318d 49d 342d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315545 100 270d 16d 342d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Wrong —
WO-01315550 100 292d 43d 342d Needs Action Field Work Incomplete VillageMD Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315559 100 254d 50d 342d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315574 100 250d 2d 342d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Yes
WO-01315575 100 250d 2d 342d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315577 100 250d 2d 342d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315587 100 249d 44d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01315603 100 257d 66d 342d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Yes
WO-01315608 100 253d 0d 342d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01315631 100 251d 67d 342d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01315637 100 299d 67d 342d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315644 100 291d 67d 342d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315660 100 292d 67d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315664 100 292d 67d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315665 100 292d 67d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315672 100 292d 65d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d