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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351302 100 251d 5d 257d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351304 100 256d 0d 257d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01351305 100 257d 5d 257d Needs Action Dispatch Entered AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351306 100 251d 0d 257d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 —
WO-01351307 100 253d 5d 257d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351308 100 251d 5d 257d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351309 100 251d 5d 257d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351310 100 251d 5d 257d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351311 100 251d 3d 257d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01351312 100 253d 0d 257d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01351313 100 252d 3d 257d Needs Action Coordinators Reschedule Vera Whole Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01351315 100 251d 5d 257d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351316 100 251d 5d 257d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351317 100 251d 1d 257d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01351318 100 256d 5d 257d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01351323 100 257d 5d 257d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01351327 100 257d 5d 257d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351331 100 257d 5d 257d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351332 100 251d 4d 257d Needs Action Coordinators Scheduled VCA Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351333 100 253d 0d 257d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01351338 100 257d 5d 257d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351342 100 251d 5d 257d Needs Action Coordinators Scheduled TEXAS MEDICAL SCREENING Repair Kiosk P4 Yes
WO-01351343 100 251d — 257d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351345 100 252d 0d 257d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Customer Schedule —
WO-01351346 100 251d 1d 257d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Wrong Yes
WO-01351349 100 252d 5d 257d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351351 100 251d 5d 257d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351354 100 253d 3d 257d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351355 100 253d 3d 257d Needs Action Coordinators Scheduled Oak Street Health Installation Healthcare Provider P5 —
WO-01351356 100 251d 3d 257d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01351358 100 251d 2d 257d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01351359 100 251d 3d 257d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351361 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351362 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351363 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351365 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351366 100 253d 5d 257d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351367 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351368 100 256d 5d 257d Needs Action Coordinators Ready for Scheduling Brown Medicine Inspection Healthcare Provider PSM —
WO-01351369 100 252d 5d 257d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01351370 100 252d 0d 257d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Customer Schedule —
WO-01351371 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351372 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351373 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351374 100 257d 5d 257d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351375 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351376 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351377 100 251d 4d 257d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351378 100 257d 5d 257d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351379 100 252d 4d 257d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d