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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01311919 100 250d 36d 362d Needs Action Coordinators Reschedule PHMC - Public Health Management Corporation Depot Healthcare Provider PSM Parts Shipping Yes
WO-01311937 100 300d 64d 362d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01312019 100 252d 74d 361d Needs Action Materials Awaiting Parts Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01312024 100 299d 36d 361d Needs Action Holding On Hold CONTINUING HEALTHCARE SOLUTIONS Preventive Maintenance EMS PSM Parts Wrong —
WO-01312035 100 261d 33d 361d Needs Action Coordinators Reschedule Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01312043 100 292d — 361d Needs Action Field Work 05-Tech-Off-Site ROSARY HILL HOME Preventive Maintenance Healthcare Provider PSM —
WO-01312102 100 310d 47d 361d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01312103 100 257d 17d 361d Needs Action Coordinators Reschedule AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM Yes
WO-01312150 100 300d 78d 361d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312196 100 285d 29d 361d Needs Action Coordinators Reschedule Sono Bello SWAPOUT Healthcare Provider PC Yes
WO-01312211 100 300d 79d 361d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312235 100 300d 79d 361d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312259 100 293d — 360d Needs Action Coordinators Assigned Sono Bello SWAPOUT Healthcare Provider PC —
WO-01312286 100 251d 2d 360d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01312306 100 293d 79d 360d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01312368 100 255d 35d 360d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Backorder Cust
WO-01312375 100 300d 78d 360d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01312377 100 253d 0d 360d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PSM —
WO-01312421 100 306d — 359d Needs Action Holding On Hold FERNO Upgrade EMS PC —
WO-01312430 100 285d 63d 357d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01312457 100 250d 4d 357d Needs Action Coordinators Ready for Scheduling Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01312479 100 300d 79d 357d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —
WO-01312482 100 315d 48d 357d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01312512 100 283d 41d 357d Needs Action Holding On Hold Vera Whole Health Inspection Healthcare Provider PSM —
WO-01312557 100 250d 6d 357d Needs Action Coordinators Assigned Centurion of Florida Inspection Healthcare Provider PSM —
WO-01312593 100 257d 55d 357d Needs Action Materials Awaiting Parts PHMC - Public Health Management Corporation Depot Healthcare Provider PSM Yes
WO-01312887 100 259d 66d 356d Needs Action Coordinators Reschedule MIDMARK Installation Healthcare Provider PC —
WO-01312910 100 294d 77d 356d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01313093 100 250d 6d 355d Needs Action Coordinators Reschedule PLANNED PARENTHOOD OF GREATER NEW YORK Repair Healthcare Provider P5 Weather Yes
WO-01313161 100 355d 76d 355d Needs Action Coordinators Ready for Scheduling EMSAR HOUSE ACCOUNT Inventory Training/Other PC —
WO-01313163 100 300d 76d 355d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01313246 100 354d 0d 355d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313273 100 354d 0d 355d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313276 100 354d 0d 355d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313282 100 329d 0d 355d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313391 100 344d 68d 355d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 —
WO-01313445 100 258d 75d 354d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01313451 100 304d 72d 354d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01313532 100 250d — 354d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01313536 100 250d — 354d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01313544 100 276d 48d 354d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313551 100 259d 38d 354d Needs Action Holding On Hold ALLEGIANCE MOBILE HEALTH EMS - CORPUS CHRISTIE Repair EMS P7 Yes
WO-01313567 100 276d 65d 354d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313588 100 250d 1d 354d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01313590 100 320d 51d 354d Needs Action Holding On Hold HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01313600 100 300d 74d 354d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01313608 100 252d 18d 353d Needs Action Coordinators Scheduled United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Technical Complex Yes
WO-01313617 100 250d 1d 353d Needs Action Coordinators Scheduled Ray Ray's Transportation NEMT, LLC Repair EMS P7 Yes
WO-01313632 100 251d 2d 353d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01313633 100 250d 6d 353d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d