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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351778 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351779 100 185d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351780 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351781 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351782 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351783 100 185d 1d 187d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01351785 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351786 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351787 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351788 100 187d 3d 187d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01351789 100 185d 2d 187d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01351790 100 185d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351791 100 186d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351792 100 186d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351794 100 186d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351795 100 186d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351798 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351800 100 185d 1d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351802 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351803 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351804 100 186d 3d 187d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351805 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351806 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351808 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351809 100 185d 0d 187d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Yes
WO-01351810 100 187d 3d 187d Needs Action Dispatch L2 Screening ST CAMILLUS Depot - Syracuse Healthcare Provider PSM —
WO-01351811 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351812 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351813 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01351814 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351815 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351816 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351817 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351818 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351819 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351820 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351821 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351822 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351823 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351824 100 186d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351825 100 186d 3d 187d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351826 100 186d — 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351828 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351830 100 186d — 187d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351831 100 186d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01351834 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351835 100 186d 2d 187d Needs Action Coordinators Assigned INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01351836 100 187d 3d 187d Needs Action Materials Awaiting Parts EDGINGTON FUNERAL HOMES Repair EMS P7 Yes
WO-01351837 100 187d 2d 187d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351838 100 187d 2d 187d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d