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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351657 100 190d 4d 190d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351659 100 187d 4d 190d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351660 100 190d 4d 190d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351666 100 190d 4d 190d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351668 100 187d 4d 190d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351679 100 185d 0d 190d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351681 100 185d 1d 190d Needs Action Field Work Tech On Site Cornell Scott - Hill Health Center Conneticut Misc. Inspection Healthcare Provider P5 —
WO-01351683 100 187d 3d 190d Needs Action Coordinators Assigned ESCONDIDO FIRE DEPARTMENT Repair EMS P7 Yes
WO-01351684 100 185d 0d 190d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Wrong —
WO-01351685 100 185d 0d 190d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Wrong —
WO-01351686 100 185d — 190d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351687 100 185d — 190d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351690 100 185d 1d 190d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351699 100 190d 3d 190d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351735 100 188d 3d 188d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01351736 100 188d 3d 188d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01351742 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Installation Lab/Power PC —
WO-01351743 100 186d 2d 187d Needs Action Coordinators Reschedule Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351744 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Installation Lab/Power PC —
WO-01351745 100 185d 0d 187d Needs Action Billing Billing Review City of San Jose Animal Shelter Part Order Animal Health P3 Billing Yes
WO-01351746 100 187d 2d 187d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01351747 100 186d 2d 187d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351748 100 186d 2d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351749 100 187d 2d 187d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01351750 100 187d 3d 187d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351751 100 187d 3d 187d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01351753 100 187d 3d 187d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351754 100 186d 3d 187d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351755 100 186d 1d 187d Needs Action Coordinators Assigned Centurion of Florida Inspection Healthcare Provider PSM —
WO-01351756 100 186d 3d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01351757 100 186d 1d 187d Needs Action Coordinators Scheduled Optima Dermatology Repair Healthcare Provider P7 Yes
WO-01351758 100 185d 1d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351759 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351760 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351761 100 185d 1d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351762 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01351763 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351764 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling COTTAGE HOSE AMBULANCE CORP Preventive Maintenance EMS PSM —
WO-01351765 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling COTTAGE HOSE AMBULANCE CORP Preventive Maintenance EMS PSM —
WO-01351766 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351768 100 186d 2d 187d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01351769 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351770 100 187d 3d 187d Needs Action Dispatch Entered AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351771 100 186d 2d 187d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01351772 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351773 100 187d 3d 187d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351774 100 187d 3d 187d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351775 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351776 100 187d 3d 187d Needs Action Coordinators Scheduled CenterWell (Humana) Misc. Inspection Healthcare Provider P5 —
WO-01351777 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d