Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
249d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 206d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 194d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 185d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 179d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 181d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01302454 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302455 100 192d — 344d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE PM — PC —
WO-01302457 100 192d — 344d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM — PC —
WO-01302458 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302459 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302460 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302461 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302462 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302463 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302464 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302465 100 194d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302466 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302467 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302468 100 204d — 344d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM — PC —
WO-01302469 100 192d — 344d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE PM — PC —
WO-01302470 100 192d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302471 100 194d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302472 100 194d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302473 100 194d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302474 100 194d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302475 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302476 100 206d — 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01307173 100 299d — 318d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01307175 100 299d — 318d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01307193 100 200d — 318d Needs Action Coordinators Scheduled HCA Urgent Care Inspection — PSM —
WO-01307201 100 193d — 318d Needs Action Holding On Hold Vital Core HS Inspection — PSM —
WO-01307212 100 290d — 318d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair — P5 —
WO-01307214 100 222d — 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01307216 100 317d — 318d Needs Action Billing Invoice Pending HIGI LLC Repair — P4 —
WO-01307217 100 192d — 318d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO — PC —
WO-01307220 100 317d — 318d Needs Action Billing Invoice Pending HIGI LLC Repair — P4 —
WO-01307227 100 317d — 318d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307235 100 290d — 318d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair — P5 —
WO-01307249 100 196d — 318d Needs Action Coordinators Assigned BLUE GRASS TRANSPORTATION Preventive Maintenance — PSM —
WO-01307266 100 290d — 318d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair — P5 —
WO-01307289 100 317d — 318d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307290 100 302d — 318d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307295 100 317d — 318d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307298 100 290d — 318d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair — P5 —
WO-01307341 100 290d — 318d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair — P5 —
WO-01307352 100 299d — 318d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01307353 100 299d — 318d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01307354 100 299d — 318d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01307355 100 213d — 318d Needs Action Holding On Hold Oak Street Health SWAPOUT — PC —
WO-01307588 100 197d — 317d Needs Action Dispatch L2 Review A-MED Ambulance Service Preventive Maintenance — PSM —
WO-01307962 100 218d — 313d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO — PC —
WO-01307963 100 218d — 313d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01307965 100 218d — 313d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01307992 100 304d — 313d Needs Action Field Work Incomplete MIDMARK Repair — P4 —
WO-01307996 100 211d — 313d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 347d
2 GE Healthcare FMI 2,737 2,737 196d
3 HIGI LLC 1,207 1,207 216d
4 GCX Medical 825 825 196d
5 CVS 515 515 242d
6 GE HEALTHCARE 489 489 214d
7 Oak Street Health 243 243 193d
8 MIDMARK 187 187 183d
9 AGILENT TECHNOLOGIES (ASP) 173 173 197d
10 AGILENT TECHNOLOGIES (VPD) 153 153 210d
11 TEXAS MEDICAL SCREENING 144 144 188d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 340d
13 Conviva Care Solutions (Humana) 99 99 190d
14 Modern Animal Hospital 63 63 189d
15 HCA Urgent Care 62 62 203d