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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
251d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 208d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 209d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 196d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 187d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 181d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 184d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351278 100 182d 5d 186d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01351279 100 181d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351282 100 185d 4d 186d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01351281 100 182d 3d 186d Needs Action Coordinators Scheduled MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01351284 100 180d 3d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01351285 100 182d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Backorder —
WO-01351289 100 180d 4d 186d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351294 100 186d 5d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351302 100 181d 5d 186d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351309 100 181d 5d 186d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351310 100 181d 5d 186d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351311 100 180d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01351313 100 181d 3d 186d Needs Action Coordinators Reschedule Vera Whole Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01351318 100 186d 5d 186d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01351323 100 186d 5d 186d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01351327 100 186d 5d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351331 100 186d 5d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351332 100 180d 4d 186d Needs Action Coordinators Scheduled VCA Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351338 100 186d 5d 186d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351342 100 181d 5d 186d Needs Action Coordinators Scheduled TEXAS MEDICAL SCREENING Repair Kiosk P4 Yes
WO-01351349 100 181d 5d 186d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351351 100 180d 5d 186d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351354 100 182d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351355 100 182d 3d 186d Needs Action Coordinators Scheduled Oak Street Health Installation Healthcare Provider P5 —
WO-01351358 100 181d 2d 186d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01351359 100 180d 3d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351361 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351362 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351363 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351365 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351367 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling EZ WAY Preventive Maintenance Bed Services PSM —
WO-01351368 100 185d 5d 186d Needs Action Coordinators Ready for Scheduling Brown Medicine Inspection Healthcare Provider PSM —
WO-01351369 100 181d 5d 186d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01351371 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351372 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351373 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351374 100 186d 5d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351375 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351376 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351377 100 181d 4d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351378 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351379 100 182d 4d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351381 100 180d 4d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351382 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351385 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351395 100 186d 5d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351397 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351400 100 186d 5d 186d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351404 100 181d 1d 186d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Repair FCO PC —
WO-01351405 100 180d 2d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 349d
2 GE Healthcare FMI 2,737 2,737 199d
3 HIGI LLC 1,207 1,207 219d
4 GCX Medical 825 825 198d
5 CVS 515 515 244d
6 GE HEALTHCARE 489 489 216d
7 Oak Street Health 243 243 195d
8 MIDMARK 187 187 186d
9 AGILENT TECHNOLOGIES (ASP) 173 173 199d
10 AGILENT TECHNOLOGIES (VPD) 153 153 213d
11 TEXAS MEDICAL SCREENING 144 144 190d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 343d
13 Conviva Care Solutions (Humana) 99 99 193d
14 Modern Animal Hospital 63 63 191d
15 HCA Urgent Care 62 62 206d