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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
251d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 208d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 209d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 196d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 187d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 181d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 184d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350870 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01350871 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350872 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350875 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350876 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350877 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350878 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350880 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01350881 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01350882 100 182d 5d 188d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01350883 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350889 100 188d 7d 188d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350891 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350895 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350901 100 188d 7d 188d Needs Action Coordinators Assigned HIGI LLC Connectivity Kiosk P4 —
WO-01350906 100 181d 7d 188d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350916 100 188d 7d 188d Needs Action Coordinators Assigned Carelon Inspection Healthcare Provider PSM —
WO-01350919 100 181d 3d 188d Needs Action Coordinators Assigned BANFIELD PET HOSPITAL Preventive Maintenance Healthcare Provider PSM —
WO-01350921 100 188d 7d 188d Needs Action Coordinators Ready for Scheduling Carelon Inspection Healthcare Provider PSM —
WO-01350928 100 181d 2d 188d Needs Action Coordinators Scheduled HERITAGE ONE DAY SURGERY Misc. Inspection Healthcare Provider P5 —
WO-01351000 100 180d 1d 187d Needs Action Coordinators Reschedule VillageMD Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351005 100 180d 5d 187d Needs Action Coordinators Scheduled DENVILLE FIRE DEPARTMENT Repair EMS P7 Yes
WO-01351006 100 180d 5d 187d Needs Action Coordinators Scheduled DENVILLE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01351007 100 181d 1d 187d Needs Action Coordinators Reschedule CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351008 100 186d 6d 187d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351013 100 181d 2d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351018 100 181d 6d 187d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01351020 100 187d 6d 187d Needs Action Coordinators Ready for Scheduling HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01351022 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351024 100 180d 6d 187d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351025 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351028 100 182d 3d 187d Needs Action Coordinators Assigned PHILIPS HEALTHCARE FCO FCO PC —
WO-01351031 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351035 100 182d 3d 187d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351040 100 185d 3d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01351041 100 180d 4d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351042 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351046 100 181d 3d 187d Needs Action Coordinators Scheduled Mars Veterinary Virtual Tech - Field Repair Healthcare Provider P3 Weather —
WO-01351047 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351049 100 187d 6d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351051 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351052 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351053 100 181d 1d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351054 100 180d 4d 187d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01351059 100 187d 6d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351060 100 180d 0d 187d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Repair FCO PC —
WO-01351064 100 187d 6d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351065 100 187d 6d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351066 100 180d 2d 187d Needs Action Coordinators Scheduled HERITAGE ONE DAY SURGERY Repair Healthcare Provider P5 Yes
WO-01351067 100 187d 6d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 349d
2 GE Healthcare FMI 2,737 2,737 199d
3 HIGI LLC 1,207 1,207 219d
4 GCX Medical 825 825 198d
5 CVS 515 515 244d
6 GE HEALTHCARE 489 489 216d
7 Oak Street Health 243 243 195d
8 MIDMARK 187 187 186d
9 AGILENT TECHNOLOGIES (ASP) 173 173 199d
10 AGILENT TECHNOLOGIES (VPD) 153 153 213d
11 TEXAS MEDICAL SCREENING 144 144 190d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 342d
13 Conviva Care Solutions (Humana) 99 99 193d
14 Modern Animal Hospital 63 63 191d
15 HCA Urgent Care 62 62 206d